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  5. ESO Course Evaluation

ESO Course Evaluation

Expert Planet
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Hello,
At Expert Planet, we are committed to providing our agents with training and instruction of the highest quality. You can help us fulfill this commitment by providing candid and honest reactions to the training you have received.
This Course Evaluation survey gives you the opportunity to express your views about the course(s) you have completed and the way they have been presented. It will take approximately ten minutes to complete the evaluation.

Your participation in this course evaluation is completely voluntary, and your responses are anonymous and confidential. The data will be utilized only for the purpose of improving our certification courses and methods. If you have questions at any time about the evaluation or the procedures, you may contact Marsha Waggoner by email at the email address specified below.

Thank you very much for your time and support. Please start with the course evaluation now by clicking on the Continue button below.
 
 
How satisfied are you with the following:
Very Satisfied Satisfied Neutral Unsatisfied Very unsatisfied
Content
Presentation
Instructor
 
 
The following statements apply to the course content and material. Please indicate your level of agreement by marking one of the following choices: Strongly agree, Agree, Somewhat agree, Disagree, Strongly disagree, Not applicable
Strongly Agree Agree Somewhat agree Disagree Strongly Disagree Not applicable
The course materials helped me better understand the subject matter.
The presentations were well-organized and presented in a logical sequence.
Each module was clearly connected to previous and subsequent modules.
The content of the material was clearly related to the successful performance of my anticipated work.
Quizzes adequately covered the material presented.
 
 
These statements apply to the course instructor. If your course was entirely virtual and presented without an instructor, you may skip this section.
Please indicate your level of agreement by marking one of the following choices: Strongly agree, Agree, Somewhat agree, Disagree, Strongly disagree, Not applicable
Strongly Agree Agree Somewhat agree Disagree Strongly Disagree Not applicable
The instructor explained material clearly and completely.
The instructor effectively used examples to illustrate key points.
The instructor related theories and concepts to practical issues.
The instructor showed enthusiasm in their general interactions with trainees.
The instructor was sensitive to difficulties students had with learning course material.
The instructor used effective methods to evaluate my grasp of course content.
The instructor presented diverse approaches to problems and their solutions.
The instructor employed several different strategies to help all trainees learn.
 
 
The following statements apply to your overall experience of taking the course. Please indicate your level of agreement by marking one of the following choices: Strongly agree, Agree, Somewhat agree, Disagree, Strongly disagree, Not applicable
Strongly Agree Agree Somewhat agree Disagree Strongly Disagree Not applicable
I gained a good understanding of the principles and concepts presented.
I developed skills needed by virtual call center professionals.
I utilized all the learning opportunities provided in this course.
I developed more confidence in my ability to perform the tasks expected of me.
I enjoyed the virtual asynchronous format and felt that it met my needs as a busy professional.
I would recommend this course to others.
Overall, I learned a great deal from this course.
 
 
 
What did you like best about this course?
   
 
 
 
What did you like least about this course?
   
 
 
 
What, if anything, did you find especially challenging about this course?
   
 
 
 
Please list three things that would have made this a better learning experience for you.
   
 
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