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  1. Surveys
  2. 2013
  3. July
  4. E
  5. ERP Knowledge
0%
Exit Survey
 
 
N.B For ALL the questions (unless stated otherwise on a specific one), please indicate the extent to which you agree with each statement by marking the relevant column, using the key below:

KEY: 1- Strongly disagrees
2- Disagree
3- Some-what disagree
4- Neutral
5- Some-what agree
6- Agree
7- Strongly agree

This survey is meant to understand the effects of an internal ERP capability on the post-implementation benefits of ERP systems. The survey consists of 53 questions, divided into sections, and should take approximately 30 minutes to complete.

The questions below are meant to get information about you and your organization;

 
 
 
 
Your job title:
   
 
 
 
Number of years in your organization:
   
 
 
 
Number of years involved in the ERP system:
   
 
 
 
Size of the organization (e.g. number of employees):
   
 
 
 
Number of users of the ERP systems (please select one of the options below):
 
<50
 
50-100
 
100-300
 
300-500
 
500-1000
 
1000-5000
 
>5000
 
 
 
What industry does your organization operate in? Please select the appropriate option below:
 
Agriculture, Mining
 
Construction
 
Finance, Insurance, Real Estate
 
Government
 
Health Care
 
Manufacturing
 
Retail, Wholesale
 
Services
 
Transportation
 
Communications, Utilities
 
 
1) Please indicate the level of business process knowledge from your ERP support staff.
Strongly disagree Disagree Some-what disagree Neutral Some-what agree Agree Strongly agree
The internal ERP support staff has sufficient knowledge of business functions
The internal ERP support staff is willing to learn in detail a specific business functional area
The internal ERP support staff has the ability to quickly understand the needs of customers
The internal ERP support staff has the ability to understand the business environment
The internal ERP support staff has the ability to interpret business problems
The internal ERP support staff has the ability to develop appropriate technical solutions to business problems
 
 
2) Please indicate the level of ERP module knowledge from your ERP support staff.
Strongly disagree Disagree Some-what disagree Neutral Some-what agree Agree Strongly agree
The internal ERP staff have the ability to conduct routine ERP systems maintenance
There is a high degree of technical ERP expertise in our ERP organization
The data base administration is an expert in the ERP database management system
Internal ERP team members understand custom ERP software programs
The internal ERP staff are able to efficiently implement ERP software programs
The ERP have the technical ability to conduct a formal validation of system changes
ERP staff are able to analyze the technical impact of proposed system changes
The ERP staff actively builds relationships with business mangers
ERP staff offer ideas on how IT can be used to achieve business goals
ERP staff communicate with functional use group in the ERP Entity
The ERP organization provides a service to the business
 
 
Please indicate the level of turbulence in your business environment.
Strongly disagree Disagree Some-what disagree Neutral Some-what agree Agree Strongly agree
The environment in our product area is continuously changing
Environmental changes in our industry are very difficult to forecast
The technology in this product area is changing rapidly
Technological breakthroughs provide big opportunities in this product area
Our kind of business, customers’ product preferences change a lot over time
Marketing practices in our product area are constantly changing
New product introductions are very frequent in this market
There are many competitors in this market
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