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For each question marked with an *, indicate your response using the scale below. If a question does not apply to you, circle N/A (not applicable).
Please start the survey by klicking on Continue.
Thank you very much for your time.
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| 2. On a scale of 1 (strongly dissatisfied) to 5 (strongly satisfied), please indicate your satisfaction with the following product attributes.
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| 3. Please indicate your satisfaction with our products in general.
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| * 4. Your satisfaction with our products is … |
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| 5. Do you have any comments or suggestions for improving our products? | | |
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| 6. On a scale of 1 (strongly dissatisfied) to 5 (strongly satisfied), please indicate your satisfaction with our sales.
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| 7. Please indicate your satisfaction with our sales organization in general.
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| * 8. Your satisfaction with our sales organization is … |
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| 9. Do you have any comments or suggestions for improving our sales organization? | | |
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| 10. On a scale of 1 (strongly dissatisfied) to 5 (strongly satisfied), please indicate your satisfaction with our customer service (order processing & delivery).
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| 11. Please indicate your satisfaction with our customer service in general.
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| * 12. Your satisfaction with our customer service is … |
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| 13. Do you have any comments or suggestions for improving our customer service? | | |
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| After Sales Service / Technical Support |
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| 14. On a scale of 1 (strongly dissatisfied) to 5 (strongly satisfied), please indicate your satisfaction with our after sales service.
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| 15. Please indicate your satisfaction with our after sales service in general.
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| * 16. Your satisfaction with our after sales service is … |
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| 17. Do you have any comments or suggestions for improving our after sales service? | | |
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| 18. On a scale of 1 (strongly dissatisfied) to 5 (strongly satisfied), please indicate your satisfaction with our company in general.
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| * 19. On a scale of 0 (not likely at all) to 10 (extremely likely), how likely are you to recommend us to others? |
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| * 20. On a scale of 0 (not likely at all) to 10 (extremely likely), how likely are you to continue doing business with us? |
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| 21. Compared to other companies in the field, our image is ...
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| 22. Your opinion regarding our image is based on what? | | |
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| 23. Do you have any further comments, questions or recommendations? | | |
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| * 24. In which country is your company? |
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| * 25. Would you like to participate in our prize drawing? |
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| 26. In that case, we would need your contact data:
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