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  1. Surveys
  2. 2012
  3. February
  4. E
  5. ENGEO Client Questionnaire
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Hello:
Thank you for electing to participate in our short survey. ENGEO values the opinions of our clients, so please be honest in your answers. It will take approximately 2 to 5 minutes to complete the questionnaire.Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Catherine Lewis at 925-866-9000 or by email at [email protected] you very much for your time. Please start the survey now by clicking on the Continue button below.
 
 
 
How long has ENGEO been providing services to you?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
How often do you use our services?
Have Not Used Have Used Once or Twice Planning to Use Use Fairly Regularly Use Frequently
Geotechnical
Geology
Environmental
Stormwater
Hydrology
Special Inspection
Field Observation and Testing
Laboratory Testing
 
 
 
How would you rate your overall level of satisfaction with ENGEO?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Above Average Above Average Average Below Average Well Below Average
Customer service experience
On-time delivery of service
Professionalism
Quality of service
Quality of reports
On-time delivery of reports
Understanding of clients needs
 
 
 
How does the cost of our services compare with other companies that offer the same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you to recommend our company to a friend or colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
What category best describes the industry you work in?
 
Commercial/Industrial
 
Construction/Construction Management
 
Consulting/Professional Services
 
Education
 
Manufacturing
 
Public Agency
 
Residential/Mixed Use Developer
 
Solar/Green Energy
 
Transportation
 
Other
 
 
 
Please provide any additional comments or suggestions below. If you wish to be contacted to discuss further, please enter your contact info. Thank you for your time!
   
 
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