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Emrich Customer Satisfaction Survey

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Thank you for thinking of Emrich when considering your new packaging machinery.

At Emrich, we strive to deliver unmatched service excellence. As we continually assess and monitor our performance, it is important for us to know if we live up to your expectations. Please accept this invitation to tell us about your recent experience with Emrich Consulting.

Thank you in advance for your honest feedback. We appreciate your time in completing this survey.

Yours sincerely,


Steven Richardson
Managing Director
 
 
 
1. Were you satisfied with your last experience with our company, neither satisfied nor dissatisfied with it, or dissatisfied wiith it?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Neither satisfiedf nor dissatisfied
 
Slightly dissatisfied
 
Moderately satisfied
 
Extremely dissatisfied
 
 
 
2. How helpful were the customer service representatives at our company?
 
Extremely helpful
 
Very helpful
 
Moderately helpful
 
Slightly helpful
 
Not at all helpful
 
 
 
3. How important was product or service quality in your decision to use oru company.
 
Extremely important
 
Very important
 
Moderately important
 
Slightly important
 
Not at all important
 
 
 
4. Compared to our competitors, is our service quality better, worse or about the same?
 
Much better
 
Somewhat better
 
Slightly better
 
About the same
 
Slightly worse
 
Somewhat worse
 
Much worse
 
 
 
5. Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?
 
Much more more reasonable
 
Somewhat more reasonable
 
Slightly more reasonable
 
About as reasonable
 
Slightly less reasonable
 
Somewhat less reasonable
 
Much less reasonable
 
 
 
6. How well do the customer service representatives at our company answer your questions?
 
Extremely well
 
Very well
 
Moderate;y well
 
Slightly well
 
Not at all well
 
 
 
7. How likely are you to recommend our company to others?
 
Extremely likely
 
Very likely
 
Moderately likely
 
Slightly likely
 
Not at all likely
 
 
 
8. How likely are you to use our company?
 
Extremely likely
 
Very likely
 
Moderately likely
 
Slightly likely
 
Not at all likely
 
 
 
9. Overall, are you satisfied with our website, neither satisfied nor dissatisfied with it, or dissatisfied with it?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Neither satisfied nor dissatisfied
 
Slightly dissatisfied
 
Moderately dissatisfied
 
Extremely dissatisfied
 
Extremely dissatisfied
 
Emrich Industries Customer Satisfaction Survey
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