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  5. Employee Satifaction Survey on IT/Support
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Hello: You are invited to participate in our Employee Satisfaction Survey on IT Support. In this survey, all the Infotree employees will be asked to complete a survey that asks questions about IT Support experience. It will take approximately 5-10 minutes to complete the questionnaire. Your participation in this study is mandatory. There are no foreseeable risks associated with this survey. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [email protected]. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* How satisfied were you with our IT support?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* How satisfied were you with how the support staff resolved your problem?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
* If your problem was not resolved, did our IT Team offer to follow-up after the call or email?
 
Yes
 
No
 
 
Please rate our Individual IT/Support Team member based on your support experience.
Very Poor Poor Fair Good Very Good
* Karthik B
* Pervej
* Lateef
* Prasanna
* Sudheer
 
 
Please rate our IT/Support Team on the following attributes.
Very Poor Poor Fair Good Very Good
* Responsiveness
* Professionalism
* Politeness
* Knowledge of the problem
* Efficiency in solving the problem
* Manner of handling follow-up questions
 
 
 
* How long did you have to wait before the IT support representative was available?
 
Less than 1 minute
 
1 to less than 3 minutes
 
3 to less than 5 minutes
 
5 to less than 10 minutes
 
10 minutes or over
 
Other
 
 
 
 
* How long did it take for IT support to resolve your problem?
 
Less than 5 minutes
 
5 minutes to less than 10 minutes
 
10 minutes to less than 20 minutes
 
20 minutes to less than 30 minutes
 
30 minutes or more
 
Next day
 
More than a day
 
Problem did not get resolved
 
Other
 
 
 
 
* How many times did you contact IT support before your problem was resolved?
 
Once
 
Twice
 
Three times
 
More than three times
 
Problem is still unresolved
 
Other
 
 
 
 
* Do you have any suggestions for improvement?