Emotions in Healthcare

Hello:
You are invited to participate in our survey of Emotions in Healthcare. In this survey, people will be asked to complete a survey that asks questions about relationships between nurses and patients. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

* Do you feel that your displayed emotions directly affect patients' emotions? Justify your answer.

* What degree of importance have employees' behaviors/attitudes during a service encounter with the patient? Justify your answer with a practical example.

* What degree of importance have employees' emotions during a service encounter with the patient? Justify your answer with a practical example.

* Classify the degree of intensity of emotions in a relationship between a physician/nurse and a patient. Justify your answer with a practical example.

* In what circumstances do you feel the need to engage in a reparative process? Justify your answer. (Reparative process: is the moment when the nurse attempts to retrieve the patient's psychological well-being)

* What kinds of actions do you take during a reparative process? Choose one or more answers.

* What degree of importance have reparative emotions during the encounter with patients? Justify your answer.

* Do you think that patients' feel cheer up at the end of the encounter? Choose one of the following answers. Justify your answer with a practical example.

* Do you think that even in the worst scenario, nurses and physicians can retrieve patients' psychological well-being? Justify your answer with a practical example.

* Do you consider that patients' psychological well-being is positively related with their perceptions of service quality? Justify your answer.