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| My initial call was handled promptly |
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| The response time of the emergency team was reasonable. |
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| They were professional and did the job right the first time. |
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| They explained what they were going to do and did |
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| They were courteous and understanding of the situation |
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| They treated my possessions with respect |
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| The job was completed in a timely manner |
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| The job was completed to my satisfaction. |
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| I was overall satisfied with the organization and the team's performance. |
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| I would refer them to neighbours and friends |
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