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Dear Customer:
As the manager of Elmwood Dodge Chyrsler Jeep, I want to thank you for your patronage. Please help us provide better service to our clientele by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and strive to meet your expectations.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
Thank you very much for your time and support |
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| How was your Elmwood Dodge Chrysler Jeep shopping experience? Did the sales staff make you feel comfortable? Overall, did we work as a team to satisfy you. Were you confident that this was the right vehicle for you? |
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| How satisfied are you with the following:
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| How satisfied are you with the following:
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| Did you buy or lease a new car? |
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| Did you trade in a vehicle as part of your transaction? |
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How satisfied were you with the process used to determine the trade-in value?
Overall, did you think it was a fair price? |
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| In addition to your sales or financing person, did you meet with any other personnel? |
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| How satisfied were you with their performance? |
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| Based on your overall experience, how likely would you be to purchase or lease another vehicle from this dealership? How likely would it be for you to recommend someone to our dealership? |
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