Electric Strike Perceptions

In what state do you currently reside?

Contract Door and Hardware Distributor

Wholesale Distributor

Locksmith Wholesaler

Access Control/Alarm Wholesaler

Contract Hardware Wholesaler

Owner or Executive Management

General or Branch Management

Customer/Technical Support

I influence the decision as to which electric strike brands my company carries as well as consult our customers on their electric strike purchases.

I influence the decision as to which electric strike brands my company carries but do not consult our customers on their electric strike purchases.

I do not influence the decision as to which electric strike brands my company carries but I consult our customers on their electric strike purchases.

I neither influence the decision as to which electric strike brands my company carries nor consult our customers on their electric strike purchases.

To what degree do you agree or disagree with the following statements?

Innovations in electric strikes have increased in the past two years.

Customers are choosing electrified locks over electric strikes more than they did two years ago.

In general, our customers are more likely to seek out lower-end electric strike brands then they were two years ago.

Customers that choose electrified locks over electric strikes typically do so for price considerations.

Our customers’ end users have become more skilled at finding lower prices online.

We’re selling fewer strikes than we were two years ago.

I find that there is an electric strike for every situation.

Installers are moving away from strikes because they require a more difficult installation.

To what degree do you agree or disagree with the following statements?

Electric strikes sales will decrease as wireless options become more prevalent.

Electric strikes are here to stay; there will always be a need for electric strikes.

To effectively compete, we have to run more electric strike promotions then we did two years ago.

Regulations and certifications required to power strikes are having a negative impact on strike sales.

Systems integrators don’t like integrated electric strikes (i.e. Prox, iClass, etc.) because they like keeping the strike and reader separate.

In non-replacement situations, customers rarely know what electric strike they want—they expect us to assist them in their decision.

Locksmiths tend to value the time-saving aspects of certain electric strikes more than systems integrators.

We are interested in partnering with manufacturer sales reps to develop more joint selling opportunities.

Customers find that there are too many different types of strikes available.

Slow economy (selling fewer strikes)

Lack of sales support from manufacturers

Lack of installer knowledge or experience

Pricing pressures (selling less expensive strikes)

Non-strike alternatives desired by your customers

Lack of in-house strike expertise

From your perspective as a distributor of electric strikes (as either a purchaser or customer consultant), how important are each of the following when it comes to an electric strike manufacturer and the products they make?

Please use a scale of 1 to 10, where 1 is not at all important and 10 is extremely important.

Why do you consider ${piping_text} the market leader in electric strikes?

What electric strike did you find particularly innovative and why?

What, if anything, is missing in the electric strike market in 2012?

Strike configurator or wizard

Lock/strike cross reference guide

QR codes for cell phones

Additional classroom training

On-site consultation by the manufacturer

Strike compatibility chart

Manufacturer's printed catalog

Online strike installation instructions

CDs of product information

To wrap up, we’d like to ask you a few questions about a particular electric strike manufacturer:

HES

From your perspective as a distributor of electric strikes (as either a purchaser or customer consultant), how satisfied are you, overall, with HES as a manufacturer of electric strikes?

Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.

How satisfied are you with HES on the following?

Please use a scale of 1 to 10, where 1 is not at all satisfied and 10 is completely satisfied.

Why is ${piping_text} HES’s biggest competition?

If you could change one thing about HES, what would it be?

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