ELD | QuestionPro

How is morale around the division?

The morale of the entire division is good

My morale is good, but others have lower levels of morale

My morale is low, but the rest of the division is fine

The morale of the entire division is low

What is the best way to characterize your workload?

I am overwhelmed on a daily basis

I am very busy at times and slow at others

I generally have enough to work on but not swamped

I routinely need more things to work on

What is the biggest factor limiting your production?

Too many administrative tasks

Spending time on unproductive broker submissions

Appeasing difficult brokers

Systems limitations

Co-Workers

My own motivation

Other

Is the division heading in the right direction?

The entire division is one the right course

My group is on the right course, while others are on ht wrong course

My group is on the wrong course, while others are on the right course

The entire division is on the wrong course

What would be the best way to grow profitably?

Hire more underwriters and/or support staff

Reallocate current staff in a more productive manner

Travel and market more

Invest in more efficient systems and processes

Enter a new line of business

Other

How would you characterize training opportunities?

The combination of internal training sessions and corporate offering are fine

We need to bring in outside source and/or send employees to formal training seminars

Most training is a waste of time

We should offer more training with internal resources like claims

Describe the compliance group (endorsement and form review)

The entire process is not working

The process is fine, but we need more staff

The process and staffing levels are fine

The staff is fine, but the process is broken

What things are we doing really well as a division?

What things need to be improved the most?

What is senior management missing that would be a great opportunity to improve operations of ELD and help us be more successful?