Effectiveness of e-booking of Travel Tickets

Rate the effectiveness of e-booking of travel tickets?

Extremely effective

Effective

Less Effective

Not at all effective.

While making online bookings, you often face problems because:

Currently available booking systems are very cumbersome

Consume large amount of time.

Poor knowledge about low fare booking strategies, rules and restrictions.

All the Above

Were you able to book the preferred seats (ex: Window) / berths (ex: Lower) while booking tickets online?

Yes always I get the preferred seats.

At times I get the preferred seats/berths.

I never get the preferred seats/berths.

Do you think that travel tickets for journeys at very short notice (ex: Tatkal tickets in trains) can be successfully booked online?

Yes it can be booked successfully always

It can be booked successfully few times

Can never be booked successfully.

Does money gets refunded to your account after canceling the ticket booked online?

Yes money gets refunded

Few occasions’ money does not get refunded.

Never gets refunded

I don’t care about that.

Do you get a notification message about the refunded amount in case of canceling the tickets online?

Yes, I always get the message.

I get message at time but not consistently.

No, I don't get the message at all.

Do you think that tickets booked online have all the information when compared to the window ticket booking (Booking in counters)?

Yes, it has all the required information

It has too much of information which are not required

It does not have adequate information

It has the same amount of information when compared the ones booked through counters.

Are the tickets booking websites user friendly (Finding & Filling of information, Ease of usage, Navigation)?

Yes it is user friendly.

No, but it is manageable.

No, and it is difficult to use the websites.

Do you feel comfortable in e-booking of travel tickets while compared to booking it in counters?

Yes comfortable

Think there is no difference between them

I don't feel comfortable at all

Do you think that you go eco-friendly by e-booking of travel tickets?

Yes I think so.

No I don't think so.

I never mind about that