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  1. Surveys
  2. 2010
  3. March
  4. E
  5. E-portal
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Hello:
You are invited to participate in my survey [E-PORTAL SYSTEM]. In this survey, approximately people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately [10] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
1) Please select your age group?
 
a) 18-29
 
 
b) 30-39
 
 
c) 40-49
 
 
d) 50-59
 
 
e) 60-70
 
 
 
2) Please select your occupation?
 
a) Student
 
 
b) Worker
 
 
c) Others _________________________
 
 
 
3) Have you heard of E-government portals before?
 
a) Yes
 
 
b) No
 
 
 
4) If you ticked yes to question 2 above have you used any E-government portal before?
 
a) Yes
 
 
b) No
 
 
 
5) Do you own or use a car?
 
a) Yes
 
 
b) No
 
 
 
6) Have you carried out any service relating to motor vehicle administration before e.g. renewing vehicle license, applying for driver’s license etc?
 
a) Yes
 
 
b) No
 
 
 
7) If (A) was selected as the answer for question six above did u encounter any of the following problems with the manual service? Tick one or more.
 
a) Slow response
 
b) Time consuming
 
c) User unfriendly
 
d) Poor performance
 
e) Monotonous operation.
 
f) Others _____________________________________________________
 
___________________________________________________________
 
___________________________________________________________

 
 
 
8)Would you prefer an online self service system that would allow you handle all the processes yourself instead of going to the ministries?
 
a) Yes
 
 
b) No
 
 
 
9)If yes was selected as the answer to question 10 above what functionality would you like the system to have? Pick one or more.
 
a) Drivers license application/renewal
 
 
b) Vehicle license application/renewal
 
 
c) Insurance application and renewal
 
 
d) Vehicle tracking
 
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