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Good Day! As part of our requirements for the Research Writing, the undersigned student of Bachelor of Science in Business Administration: Major in Marketing Management of De La Salle Lipa is currently embarking a study entitled “Determinants of E-Commerce Customer Satisfaction, Trust and Loyalty of E-Auction in the Philippines”. In order to make this study more valid and relevant, primary data from individuals are highly required. In this regard, I humbly seek your assistance by answering the attached questionnaire completely and honestly. Rest assured that all your responses will be treated with utmost confidentiality and will be used for research purpose only.
In St. La Salle, Carpio Bernadette D. Landicho, Abegail B. Masacayan, Christopher LAnce L. Villarante, King Zachary
Thank you very much Please start with the survey now by clicking on the Continue button below. |
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* Please indicate your gender |
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* Please indicate your Job Status |
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* Please indicate you monthly income |
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Listed below are determinants of E-commerce. Using a scale from 1 to 5, with 1 being ‘Strongly Disagree’ and 1 being ‘Strongly Agree’, please indicate the extent to which you agree or disagree with these statements.
USER INTERFACE QUALITY
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Listed below are question with regard to Customer Satisfaction, Trust and Loyalty. Using a scale from 1 to 5, with 1 being ‘Strongly Disagree’ and 1 being ‘Strongly Agree’, please indicate the extent to which you agree or disagree.
CUSTOMER SATISFACTION, TRUST and LOYALTY
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