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  1. Surveys
  2. 2013
  3. July
  4. D
  5. DTMB Facilities - Tenant Customer Satisfaction
0%
Exit Survey
 
How satisfied are you with Facility Management's communications during:
Very Satisfied Satisfied Neutral Unsatisfied Very unsatisfied
Scheduled Outages
Emergencies
Remodeling projects & building upgrades
Overall
 
 
How satisfied are you with the frequency (updates) of communications following:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Schedules Outages
Emergencies
Remodeling projects & building upgrades
Overall
 
 
How satisfied are you with the information provided in our communications:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Website
Customer Service
Overall
 
 
Who do you contact whenever you have a facility related issue?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
My Manager
My designated Key Contact
DTMB Customer Service
Facility Supervisor
None of the above
 
 
How would you rate your facility?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Ammenities
Cleanliness
Appearance
Function
Overall
 
 
Please rate our responsiveness to the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Building related Complaints
Customer Service?
Overall?
 
 
 
Do you know who to contact whenever you have a facility related issue?
 
Yes
 
No
 
I think I do
 
 
How satisfied are you with the following items in your facility?
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Elevators
Average daily temperature
Timely response to elevator or temperature issues
Overall Facility Management response (courteous, professional, knowledgeable and caring)
 
 
 
Please select the category that best describes your role as a State of Michigan employee?
 
Support staff
 
Administrative staff
 
Management staff
 
Executive management staff
 
Student
 
Other

 
 
Regarding the facility you work in: how satisfied are you with the cleanliness of:
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Toilet rooms
Hallways & Stairwells
Timely response to cleanliness concerns
Overall rating for the facility I work in most frequently