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  5. DRO Survey 2012 (T)

DRO Survey 2012 (T)

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Section A) Your Advice
 
 
 
This section relates to the advice and paperwork you received about Debt Relief Orders (DROs) following your original Counselling session
 
 
To what extent do you agree or disagree with the following statements:
Disagree strongly Disagree slightly Neither agree or disagree Agree slightly Agree strongly
* A DRO was the right solution for me in my circumstances
* My Counsellor clearly explained the next steps I needed to take
* I fully understood the information about DROs sent out to me by post / email
* The information sent out to me clearly explained the next steps I needed to take
 
 
 
Please use this space for any comments you might wish to make about your answers above
   
 
 
 
Section B) Setting up your Debt Relief Order (DRO)
 
 
 
This section relates to the process of getting your DRO set up.
 
 
 
* Have you returned all of your DRO paperwork yet?
 
Yes
 
No
 
 
 
* Please can you tell me why you have not returned your paperwork yet?
(Please tick all that reflect your situation)
 
I am having trouble getting some, or all, of the information together
 
I didn’t realise I had to return any paperwork to you
 
I’m not entirely sure what the next steps are
 
I’ve lost your contact details
 
I feel anxious about making the call
 
I am waiting for you to call me
 
I haven’t had the time to return the paperwork to you yet
 
I simply forgot
 
I have been waiting to see if my situation improves
 
I’ve tried calling you again but can’t get through
 
I’ve decided that I don’t want to go ahead with a DRO
 
Other - please explain in the box below

 
 
 
* Was / is there any particular piece of information that was particularly difficult for you to get, or complete?
(Please tick all that reflect your situation)
 
Paperwork for each of my debts
 
My credit report
 
Proof of my income
 
The DRO declaration
 
The DRO checklist
 
No, I found it all straightforward

 
 
 
* Have you received the barcoded DRO letter and draft application form?
 
Yes
 
No
 
 
 
* Have you used this to pay some, or all, of your DRO fee at a Payzone point?
 
Yes
 
No
 
 
 
* Please can you tell me why you have not made a payment yet?
(Please tick all that reflect your situation)
 
I am having trouble getting the fee together
 
I didn’t realise I had to use the letter to make a payment
 
I don’t know where to find my nearest Payzone point
 
I can’t get to a Payzone point
 
I haven’t had the time
 
I simply forgot
 
I have been waiting to see if my situation improves
 
I’ve decided that I don’t want to go ahead with a DRO
 
Other - please explain in the box below

 
 
 
* Have you received your letter from the Insolvency Service acknowledging that your DRO application has been submitted and informing you of the outcome?
 
Yes
 
No
 
 
 
* Can you please tell me why your application has not been submitted yet?
(Please tick all that reflect your situation)
 
I haven’t been able to get through to the DRO team
 
I haven’t been able to get up to date balances for my creditors yet
 
I don’t know what to do next
 
Other - please explain in the box below

 
 
 
Section C) The DRO Team
 
 
 
This section relates to any contact you have had with the DRO team.
 
 
 
* Have you had any contact with the DRO Team during the set-up of your DRO?
 
Yes
 
No
 
 
To what extent do you agree or disagree with the following statements:
Disagree strongly Disagree slightly Neither agree or disagree Agree slightly Agree strongly
* The DRO Team were able to help me with everything I needed
* The advice and information I received from the DRO Team was consistent with the advice given by my Counsellor
* I was completely satisfied with the service I received from the DRO Team
 
 
 
If you have disagreed with any of the statements then please use this space to explain why:
   
 
 
 
Section D) And finally…..
 
 
 
* Taking everything into account, how would you rate the overall service provided by us?
Very Poor Poor Fair Good Very Good
 
 
 
* How likely would you be to recommend our service to others in your situation?
Not at all likely Not very likely Quite likely Very likely
 
 
 
Please use the space below to make any other comments about your experiences in dealing with us or suggestions as to how we could improve our service
   
 
 
 
If you would like further support from us and to talk to someone about your situation, please include your name and CCCS client reference number in the space below
   
 
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