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Welcome to the Drive Thru Retrofit Feedback Survey. We are interested in hearing your feedback regarding the installation of your new drive thru equipment (i.e. Static Flip Menuboard, Static Flip Pre-Sell, Order Confirmation Screen, Speaker Post).
Your feedback is important to us and will help improve the ongoing roll-out.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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* Are you satisfied with your new drive thru equipment?
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| Comments/Suggestions regarding your new drive thru equipment: | | |
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* How would you describe any guest feedback you have received about your new drive thru equipment?
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| Please share any guest feedback you have received about your new drive thru equipment: | | |
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| * Were the Drive Thru Kit contents organized and easy to follow i.e. menu and content inserts, sticker sheets and placement guide, etc? |
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| Comments/Suggestions regarding your Drive Thru Kit contents : | | |
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| * Are you satisfied with the Drive Thru Equipment Support Manual? |
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| Comments/Suggestions regarding the Drive Thru Equipment Support Manual: | | |
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| * How would you describe the initial set-up of menu and promotional content in your new menuboard and pre-sell? |
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| Comments/Suggestions regarding the initial set-up of menu and promotional content in your new menuboard and pre-sell: | | |
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| * How would you describe the day to day menuboard and pre-sell flip procedure i.e. daypart times, content validation, content updates, etc.? |
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| Comments/Suggestions regarding the day to day menuboard and pre-sell flip procedures: | | |
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| * Are you satisfied with how your menu and promotional content is displayed in your new drive thru menuboard and pre-sell? |
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| Comments/Suggestions regarding how your menu and promotional content is displayed: | | |
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| * Did TDL provide you with sufficient information and notice regarding your drive thru retrofit? |
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| Comments/Suggestions regarding the information and notice from TDL: | | |
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| * Did TDL provide you with sufficient information regarding the installation process and payment for your new order confirmation screen? |
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| Please share any specific comments regarding the installation process and payment for your new order confirmation screen: | | |
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| Are there any areas that you feel TDL can improve for the ongoing roll-out? Comments: | | |
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| * Did our project management company, Davaco, provide you with sufficient information and notice regarding your drive thru retrofit? |
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| Comments/Suggestions regarding the project management company, Davaco: | | |
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| * When the Davaco field manager visited your restaurant two weeks prior to your scheduled retrofit, did he/she provide you with the scope of work details, retrofit date and start time, and service disruption signs? |
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| Please share any specific comments with respect to the visit you received from the Davaco field manager: | | |
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| Are there any areas that you feel Davaco can improve for the ongoing roll-out? Comments: | | |
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| Are there any areas that you feel the installation company can improve for the ongoing roll-out? Comments: | | |
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| * Did the drive thru retrofit meet your expectations? |
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| Comments/Suggestions regarding your drive thru retrofit: | | |
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