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Thank you for agreeing to participate in this important survey on document process outsourcing. Your responses will be kept strictly confidential and only summary data will be shared with the survey’s sponsor.
The survey has 3 brief sections and should take only 6 to 8 minutes to complete. Please do your best to answer the questions accurately, as it may not be possible to back up or re-take the survey by clicking on the link again.
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Before we begin, please help us understand your role in selecting document process outsourcing vendors for your organization.
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Section One: Needs & Attitudes
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Listed below are several things that a prospective document process outsourcing (DPO) vendor could offer you. Please indicate the extent to which you agree that each of these things is IMPORTANT to your decision about which DPO vendor to select for your organization.
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Now please rank the following factors in order of their importance when deciding which document processing outsourcing vendor to select.
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| Innovation |
| | | Expertise |
| | | Price |
| | | Reputation |
| | | Service |
| | | People |
| | | Customization |
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We're now going to ask two sets of questions regarding your level of agreement with the following statements about various document processing activities. Please indicate the extent to which you would agree with the statements shown below when thinking about outsourcing traditional document process activities such as:
- Mail services
- Print / copy center management
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Please indicate the extent to which you would agree with the statements shown below when thinking about outsourcing more specialized document process activities such as:
- Records Management
- Imaging / Scanning
- Electronic Discovery
- Litigation Support
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Section Two: Vendor Assessment
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Please select the statement that best describes your experience with each of the document process outsourcing (DPO) vendors listed below.
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You said that you have not considered using Océ Business Services for your document process outsourcing needs. Please select the single statement that best describes why you have not considered working with this vendor.
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You said that you have considered using Océ Business Services for your document process outsourcing needs but have not yet retained them. Please select the single statement that best describes why you have not yet retained this vendor.
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You said that you have used Océ Business Services in the past but do not work with them currently. Please select the single statement that best describes why you no longer work with this vendor.
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You said that Océ Business Services is one of several document process outsourcing (“DPO”) vendors that you currently use. Please select the single statement that best describes why you have not consolidated more of your DPO work with this vendor.
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You said that Océ Business Services is your primary document process outsourcing vendor. How satisfied are you with their performance?
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Earlier you rated the importance of various document process outsourcing (DPO) needs. Now we would like you to assess how well two DPO vendors deliver these needs.
Based on what you know about Océ Business Services' performance in the document process outsourcing category, to what extent would you agree with the following statements about them?
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Before we rate the second brand, since we are almost done the survey, please go ahead and select the gift card that you would like to receive.
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Based on what you know about Pitney Bowes' performance in the document process outsourcing category, to what extent would you agree with the following statements about them?
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Based on what you know about Xerox's performance in the document process outsourcing category, to what extent would you agree with the following statements about them?
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Section Three: Your Organization & Role
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Which of the following document process functions does your company or organization currently outsource?
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Please select the primary vendor that your organization works with for each of the following document process activities. (If you do not currently outsource any document process activities, please skip to the next question.)
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Earlier we asked you what your role was in the vendor selection process for document process outsourcing (DPO). We appreciate that your role may be different across various DPO categories, so please specify your role for each of the categories that your organization outsources.
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Please select the category that best describes the industry in which your company or organization operates.
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Please select the functional area in which you work within your company or organization.
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Please select the title that best describes your role within your company or organization.
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Please select the title that best describes your role in your law firm.
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Who else in your firm has significant influence in the vendor selection process for document process outsourcing (for any type of DPO)?
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Would it be okay for one of our research managers to contact you for a brief follow up interview? We would like to spend a few minutes with you on the telephone to further probe some of the issues raised in this survey. An incentive will be offered to all interview participants as a token of our appreciation for your time.
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You have now completed our core survey, thank you very much for your participation. If you would be willing to continue and answer just 5 additional important questions, we would be happy to increase the value of your gift card and offer you an executive summary of key survey findings. Would you like to continue?
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Generally speaking, when your company or organization decides to outsource a document process activity, what is the primary motivation for doing so? Please select only one response.
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Please think back to the last time a document process outsourcing agreement came up for renewal. Which of the following statements best describes your organizations experience in the contract renewal process.
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Please express your level of agreement with the following statements based on what you know about the skills and capabilities needed to deliver the services listed.
"If a vendor was known primarily for their mail services, they could also credibly offer..."
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Many DPO vendors offer a wide breadth of different services but may be mostly associated with one or two core services. Please express your level of agreement with the following statements based on what you know about the skills and capabilities needed to deliver the services listed.
"If a vendor was known primarily for their electronic discovery solutions, they could also credibly offer..."
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Listed below are 7 services that a DPO vendor could provide. Please rank these services based upon the relative importance of price in selecting a vendor to work with, with “1” representing the service which is most dependent on having a low price and “7” representing the service that is least dependent on price.
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| Print / Copy Fleet Management |
| | | Print / Copy Center Management |
| | | Mail Services |
| | | Electronic Discovery |
| | | Litigation Support |
| | | Imaging / Scanning |
| | | Records Management |
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Please rank these services in order of the extent to which there is a real, meaningful difference in what each vendor is offering, with “1” being the service that varies the most from vendor to vendor, and “7” being the service that varies the least across vendors.
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| Records Management |
| | | Electronic Discovery |
| | | Print / Copy Center Management |
| | | Imaging / Scanning |
| | | Print / Copy Fleet Management |
| | | Litigation Support |
| | | Mail Services |
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The last time a document process outsourcing agreement came up for renewal, did your company or organization retain its existing DPO vendor?
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You said that you do not currently outsouce any document process functions. Has your company or organization made the decision to begin outsourcing all or part of these activities?
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As you look forward over the next 12 months, how likely is your company or organization to begin outsourcing some of its document process activities?
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When your company or organization begins to outsource some of its document process activities, what do you anticipate your role will be in the vendor selection process?
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Please select the sub-category of “Financial Services” that best describes your company’s primary focus.
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Please select the level of "Government" for which you work.
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Please select the sub-category of “Health Care / Pharmaceuticals” that best describes your company or organization.
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Please select the area of "High Tech" that best describes your company.
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Please select the sub-category of "Information / Media / Entertainment" that best describes your company's primary focus.
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Please select the sub-category of "Insurance" that best describes your company's primary focus.
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Please select the type of “Manufacturing” in which your company engages.
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Please select the approximate range of annual revenue for your entire company.
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Please specify the number of lawyers in your entire firm (i.e., not just your particular office).
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Please specify the approximate number of full-time employees working for your organization.
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Please indicate the extent to which you would agree with the statements shown below when thinking about the outsourcing of print / copy fleet management.
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