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Thank you for agreeing to participate in this important survey on document process outsourcing. Your responses will be kept strictly confidential and only aggregate data will be shared with the survey’s sponsor. The survey should take less than 10 minutes to complete. Please do your best to answer the questions accurately, as it is not possible to back up and re-take the survey by clicking on the link again.
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Which of the following document process functions does your company or organization currently outsource? |
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You said that you do not currently outsouce any document process functions. Has your company or organization made the decision to begin outsourcing all or part of these activities? |
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As you look forward over the next 12 months, how likely is your company or organization to begin outsourcing some of its document process activities? |
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Please select the single statement which best describes your role in selecting a document process outsourcing (DPO) vendor. |
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When your company or organization begins to outsource some of its document process activities, what do you anticipate your role will be in the vendor selection process? |
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Please select the category that best describes the industry in which your company or organization operates. |
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Please select the sub-category of “Financial Services” that best describes your company’s primary focus. |
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Please select the level of "Government" for which you work. |
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Please select the sub-category of “Health Care / Pharmaceuticals” that best describes your company or organization. |
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Please select the area of "High Tech" that best describes your company. |
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Please select the sub-category of "Information / Media / Entertainment" that best describes your company's primary focus. |
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Please select the sub-category of "Insurance" that best describes your company's primary focus. |
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Please select the type of “Manufacturing” in which your company engages. |
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Please select the approximate range of annual revenue for your entire company. |
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$50,000,000 - $499,999,999
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$500,000,000 - $999,999,999
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$1,000,000,000 - $4,999,999,999
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$5,000,000,000 - $9,999,999,999
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More than $10,000,000,000
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Please specify the number of lawyers in your entire firm (i.e., not just your particular office). |
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Please specify the approximate number of full-time employees working for your organization. |
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Please select the functional area in which you work within your company or organization. |
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Please select the title that best describes your role within your company or organization. |
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Please select the title that best describes your role in your law firm. |
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Please select the primary vendor that your organization works with for each of the following document process activities. (If you do not currently outsource any document process activities, please skip to the next question.)
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Earlier we asked you what your role was in the vendor selection process for document process outsourcing (DPO). We appreciate that your role may be different across various DPO categories, so please specify your role for each of these categories? (If you do not currently outsource any document process activities, please skip to the next question.)
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Who else in your firm has significant influence in the vendor selection process for document process outsourcing (for any type of DPO)? |
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Many companies do not begin outsourcing all of their document process activities at the same time. When did your company or organization begin to outsource the following activities? (If you do not currently outsource any document process activities, please skip to the next question.)
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Generally speaking, when your company or organization decides to outsource a document process activity, what is the primary motivation for doing so? Please select only one response. |
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Please think back to the last time a document process outsourcing agreement came up for renewal. Did your company or organization follow a formal RFP (request for proposal) process, where other companies were invited to submit proposals in addition to your current vendor? |
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The last time a document process outsourcing agreement came up for renewal, did your company or organization retain its existing DPO vendor? |
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Please indicate the extent to which you would agree with the statements shown below when thinking about outsourcing traditional document process activities such as:
- Mail services
- Print / copy center management
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Please indicate the extent to which you would agree with the statements shown below when thinking about the outsourcing of print / copy fleet management.
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Please indicate the extent to which you would agree with the statements shown below when thinking about outsourcing more specialized document process activities such as:
- Records Management
- Imaging / Scanning
- Electronic Discovery
- Litigation Support
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We just discussed your attitudes about specific document process outsourcing (DPO) activities. Let’s now consider the DPO category in its entirety. Please rate the importance of each of the following things that a prospective DPO vendor could provide.
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Please rank the following factors in order of their importance when deciding which document processing outsourcing vendor to select. |
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Price |
| | Service |
| | Reputation |
| | Innovation |
| | Expertise |
| | Customization |
| | People |
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Please select the statement that best describes your experience with each of the vendors listed below.
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You said that you have not considered using Océ Business Services for your document process outsourcing needs. Please select the single statement that best describes why you have not considered working with this vendor. |
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You said that you have considered using Océ Business Services for your document process outsourcing needs but have not yet retained them. Please select the single statement that best describes why you have not yet retained this vendor. |
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You said that you have used Océ Business Services in the past but do not work with them currently. Please select the single statement that best describes why you no longer work with this vendor. |
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You said that Océ Business Services is one of several document process outsourcing (“DPO”) vendors that you currently use. Please select the single statement that best describes why you have not consolidated more of your DPO work with this vendor. |
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You said that Océ Business Services is your primary document process outsourcing vendor. How satisfied are you with their performance? |
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Based on what you know about Océ Business Services, to what extent would you agree with the following statements about them?
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Based on what you know about Pitney Bowes, to what extent would you agree with the following statements about them?
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Many DPO vendors offer a wide breadth of different services but may be mostly associated with one or two core services. If you knew a vendor primarily for their electronic discovery solutions, how credible do you think it would be for them to also offer the following services, based on what you know about the skills and capabilities needed to deliver them?
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If you knew a vendor primarily for their mail services, how credible do you think it would be for them to also offer the following services, based on what you know about the skills and capabilities needed to deliver them?
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Listed below are 7 services that a DPO vendor could provide. Please rank these services based upon the relative importance of price in selecting a vendor to work with, with “1” representing the service which is most dependent on having a low price and “7” representing the service that is least dependent on price. |
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Electronic Discovery |
| | Print / Copy Fleet Management |
| | Records Management |
| | Litigation Support |
| | Imaging / Scanning |
| | Mail Services |
| | Print / Copy Center Management |
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Please rank these services in order of the extent to which there is a real, meaningful difference in what each vendor is offering, with “1” being the service that varies the most from vendor to vendor, and “7” being the service that varies the least across vendors. |
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Print / Copy Center Management |
| | Mail Services |
| | Litigation Support |
| | Print / Copy Fleet Management |
| | Electronic Discovery |
| | Records Management |
| | Imaging / Scanning |
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Would it be okay for one of our research managers to contact you for a brief follow up interview? We would like to spend a few minutes with you on the telephone to further probe some of the issues raised in this survey. An incentive will be offered to all interview participants as a token of our appreciation for your time. |
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Thank you very much for completing our survey. Please let us know which gift card you would like to have as a token of our thanks. We will do our best to accommodate your request, but may need to make a substitution. We will email the information you will need to activate your gift card in the next few days. |
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