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Surveys
2010
January
D
Domino's Pizza Team Members
Domino's Pizza Team Members
0%
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Please rate how easy or difficult it was to enroll in benefits.
Very easy
Somewhat easy
Neutral
Somewhat difficult
Very difficult
Please explain why you found it difficult to enroll.
Please explain why you found it difficult to enroll.
*
Did you enroll during open enrollment in May 2009 or mid-year?
May 2009 Open Enrollment
Mid-year
*
How did you find out about Open Enrollment?
MCO
PeopleFirst Coach
General Manager
Mailing at home
Domino's Ticker
Other
*
How did you find out about the benefits that were available to you?
MCO
PeopleFirst Coach
General Manager
Mailing at home
Domino's Ticker
Other
*
In thinking about your most recent experience with Aetna or SRC, was the quality of customer service you received:
Highly Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatified
Please describe what made the experience unsatisfactory.
Please describe what made the experience unsatisfactory.
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Now please think about the features and benefits of the Aetna product(s) you are enrolled in. How satisfied are you with the product(s)?
Highly Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Highly dissatified
Please tell us why you are unsatified with the product(s).
Please tell us why you are unsatified with the product(s).
*
Is there a plan or benefit that is not offered, that you would be interested in having?
Yes
No
Please tell us what plan or benefit you would be interested in.
*
During last year's open enrollment, team members were sent an informational letter to their homes, and received enrollment packets at their work locations. How effective do you think that communication method is?
Very effective
Somewhat effective
Neutral
Ineffective
Very ineffective
Not sure/Other
Why?
Why?
*
What is your preferred method to receive communications from Aetna or SRC?
Mail at home
E-mail
At work
Other
*
Is there anything else you would like to add or any other feedback you would like to provide regarding Aetna, SRC, and Domino's Pizza's benefits plan?
Yes
No
Please provide comments below.
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