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  5. Document Control Survey
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You are invited to participate in a Document Control survey. It will take approximately five minutes to complete the survey.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions about the survey, please contact Rory McClughan, Manger, Supply Chain Administration.

Thank you very much for your time. We appreciate your honest opinions and will consider your inputs to identify opportunities for continuous improvement.

Please start the survey now by clicking on the Continue button below.
 
 
Are you familiar with the following Supply Chain Administration processes?
Yes No
Quality Review process
Accuracy Review process
RFP Coordination process
Document Approval Routing process
 
 
Are you currently satisfied with the following Supply Chain Administration processes?
Yes No
Quality Review process
Accuracy Review process
RFP Coordination process
Document Approval Routing process
 
 
How consistently do you use the Supply Chain Administration processes?
Never Rarely Sometimes Usually Always
Quality Review process
Accuracy Review process
RFP Coordination process
Document Approval Routing process
 
 
To obtain assistance from Supply Chain Administration, how do you typically initiate a service request?
In Person By Telephone By emailing a member of the Document Control team By emailing a generic email address By Microsoft Lync
Quality Review process
Accuracy Review process
RFP Coordination process
Document Approval Routing process
 
 
 
To ensure the Document Control team has received your request, please specify your preferred means of communication:
 
An auto-reply email from the [email protected] mailbox
 
An email from a member of the Document Control team
 
By Telephone
 
No preference
 
Other
 
 
How long does it typically take for your request to be acknowledged?
Within 24 hours Within 2 business days Within 3-5 business days Within 5-10 business days Greater than 10 busines days
Quality Review process
Accuracy Review process
RFP Coordination process
Document Approval Routing process
 
 
What is a realistic turnaround time for a request to be completed?
Within 24 hours Within 2 business days Within 3-5 business days Within 5-10 business days Greater than 10 business days
Quality Review Process
Accuracy Review Process
RFP Coordination process
Document Approval Routing process
 
 
How long does it typically take for your request to be completed?
Within 24 hours Within 2 business days Within 3-5 business days Within 5-10 business days Greater than 10 business days
Quality Review process
Accuracy Review process
RFP Coordination process
Approval Routing process
 
 
 
Would a Supply Chain Administration webpage, on INFOcus, showing the following information be helpful:
 
Supply Chain Administration team Organizational Charts
 
Supply Chain Administration Key Contact Information
 
A section dedicated entirely to Document Control
 
A detailed description/checklist of the services provided by Document Control
 
Document Control & RFP Process Flow Diagrams
 
Real Time status of documents being processed by Document Control
 
Document Control service level agreements (turnaround times)
 
All of the above
 
Other
 
 
 
Do you have any suggestions for improvement?
   
Quality Review Process:
   
Accuracy Review Process:
   
RFP Coordination Process:
   
Document Approval Routing Process:
   
Any other feedback you would like to share?