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We invite you to take a brief survey. It examines how organizations are leveraging document management activities to help meet their top business goals for 2011. This includes assessing positive business impact and specifying budget plans for the following document management processes: print/copy center management, managed print services, mail and shipping management, document imaging, and records management.
The survey will take only a few minutes to complete. Additionally, two of the first 50 participants who complete the survey will be randomly selected to win a digital camera for “document-ing” the important personal and business events in their lives. Please remember to include your contact information at the end of the survey so we can send you a copy of the survey results and notify you by email if you win a digital camera. (Survey responses will be kept confidential and email addresses will not be shared with third parties.)
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| 1. What are your organization’s top three business goals, in order of importance, for 2011? (Put a number in the box next to your top three goals, in order of importance #1 being highest priority, #2 being second highest priority and #3 being third.) |
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| Reduce costs |
| | | Increase revenue |
| | | Improve operational efficiency |
| | | Enhance regulatory compliance |
| | | Improve customer service |
| | | Achieve faster time to market |
| | | Increase competitive advantage |
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| * 2. How does your organization manage its print/copy center activities? |
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| 3. Why does your organization manage all or some print/copy center activities on an outsourced basis? (Please put a number in the box next to all that apply, in order of importance #1 being highest priority and #4 being the least.) |
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| Reduce the cost of print/copy activities |
| | | Obtain access to more advanced technology |
| | | Better support key business processes and/or products |
| | | Concentrate more time and resources on core business |
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| 4. Did your organization change its print/copy outsourcing service provider(s) in the past three to five years? |
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| 5. Why did your organization change its print/copy outsourcing provider(s)? (Check all that apply.) |
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| 6. What impact do you believe print/copy center activities have had on supporting your organization’s top business goals? |
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| 7. Do you anticipate your organization’s spending for print/copy center management activities will increase, decrease or remain the same for 2012? |
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| * 8. How does your organization manage its MPS (managed print services) program (i.e. manage decentralized print/copy fleet equipment)? |
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| 9. Why does your organization manage all or some MPS activities on an outsourced basis? (Please put a number in the box next to all that apply, in order of importance #1 being highest priority and #3 being the least.) |
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| Optimize utilization of document output equipment |
| | | Reduce print/copy costs |
| | | Improve operating efficiency |
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| 10. Did your organization change its MPS outsourcing service provider(s) in the past three to five years? |
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| 11. Why did your organization change its MPS outsourcing provider(s)? (Check all that apply.) |
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| 12. Which of the following are included in your organization’s MPS program? (Check all that apply.) |
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13. What impact do you believe MPS activities have had on supporting your organization’s top business goals?
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| 14. Do you anticipate your organization’s spending for MPS activities will increase, decrease or remain the same for 2012? |
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* 15. How does your organization manage its mail/shipping operation?
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| 16. Why does your organization manage all or some mail/shipping activities on an outsourced basis? (Please put a number in the box next to all that apply, in order of importance #1 being highest priority and #3 being the least.) |
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| Consolidate mail and shipping activities to increase operational efficiency and reduce costs |
| | | To improve service to company employees and departments |
| | | Access professional industry expertise in order to obtain greater postal and shipping discounts; reduce the volume of return mail etc. |
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| 17. Did your organization change its mail/shipping outsourcing service provider(s) in the past three to five years? |
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| 18. Why did your organization change its mail/shipping outsourcing provider(s)? (Check all that apply.) |
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19. What impact do you believe mail/shipping management activities have had on supporting your organization’s top business goals?
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| 20. Do you anticipate your organization’s spending for mail/shipping management activities will increase, decrease or remain the same for 2012? |
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| * 21. How does your organization manage its records management program? |
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| 22. Why does your organization manage all or some records management activities on an outsourced basis? (Please put a number in the box next to all that apply, in order of importance #1 being highest priority and #5 being the least.) |
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| Gain access to accredited experts |
| | | Control program costs |
| | | Improve legal discovery preparedness |
| | | Enhance regulatory compliance |
| | | Deploy a more fully implemented records management program |
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23. Did your organization change its records management outsourcing service provider(s) in the past three to five years?
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| 24. Why did your organization change its records management outsourcing provider(s)? (Check all that apply.) |
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25. Which of the following are included in your organization’s records management program? (Check all that apply.)
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26. What impact do you believe records management activities have had on supporting your organization’s top business goals?
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| 27. Do you anticipate your organization’s spending for records management activities will increase, decrease or remain the same for 2012? |
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| * 28. How does your organization manage its document imaging activities? |
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| 29. Why does your organization manage all or some document imaging activities on an outsourced basis? (Please put a number in the box next to all that apply, in order of importance #1 being highest priority and #5 being the least.) |
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| Provide faster and more efficient access to data |
| | | Improve the speed and efficiency of customer service |
| | | Reduce storage costs |
| | | Enhance regulatory compliance |
| | | Improve electronic discovery readiness |
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| 30. Did your organization change its document imaging service provider(s) in the past three to five years? |
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| 31. Why did your organization change its document imaging service provider(s)? (Check all that apply.) |
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32. On what level(s) has your organization implemented document imaging? (Check all that apply.)
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33. What impact do you believe document imaging activities have had on supporting your company’s top business goals?
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| 34. Do you anticipate your organization’s spending for document imaging activities will increase, decrease or remain the same for 2012? |
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* 35. Select the position that best identifies your role
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* 36. What is the size of your organization?
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Thank you for completing the document management survey.
If you’d like to obtain a free copy of the survey report and want to be notified if you win a digital camera, please provide your contact information. Individual survey responses will be kept confidential and email addresses will not be shared with third parties.
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| * Please indicate your industry: |
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