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  2. 2016
  3. October
  4. D
  5. Dining Butler Merchant Feedback
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Exit Survey
 
 
How long have you been using our app?
 
Less than 1 month
 
1 month to less than 6 months
 
6 months to less than 1 year
 
 
 
 
How often do you use our services?
Don't Use Daily Weekly Monthly Quarterly
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Where did you find out about DiningButler?
 
From our website
 
From App store
 
Flyer/catalogue
 
Through a friend
 
Through social media i.e. Facebook , Instagram
 
Through a restaurant you dined in
 
Other
 
 
 
 
How would you rate your overall level of satisfaction with using DiningButler?
 
Highly satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Highly dissatisfied
 
 
How do we rate on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service experience
Ease of using the app
Professionalism
Usefulness to business
Quality of app
Pricing
 
 
 
How do we rate in comparison to other companies that offer the similar or same services?
 
Much higher
 
Somewhat higher
 
Same
 
Somewhat lower
 
Much lower
 
Don't know
 
 
 
How likely are you to continue using our services?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
Have you ever recommended us to others?
 
No, never recommended
 
Have recommended once or twice
 
Will recommend to others
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
What is your gender?
 
Male
 
Female
 
Prefer not to answer
 
 
 
What is your age?
 
Younger than 18
 
18 - 24
 
25 - 34
 
35 - 44
 
45 - 54
 
55 - 64
 
65 or older
 
Prefer not to answer
 
 
 
What best describes your employment status?
 
Employed full-time
 
Employed part-time
 
Self-employed
 
Unemployed, looking for work
 
Unemployed, not looking for work
 
Student
 
Retired
 
Homemaker
 
Military
 
Prefer not to answer
 
Other
 
 
 
 
Which of the following categories best describes your annual income?
 
Under $15,000
 
$15,000 - $29,999
 
$30,000 - $44,999
 
$45,000 - $59,999
 
$60,000 - $74,999
 
$75,000 - $89,999
 
$90,000 or more
 
Prefer not to answer