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You can help us improve our IT Operations

Dear Colleagues,

As you are all aware, we have come a long way in establishing our independent IT function. We are now completely independent and have our own infrastructure for hosting our Case Management System, New Website, Email, Black Berry and all other IT Services. We are currently working on finalising our IT and information security polices and adding other innovative services that will help us offer better and more reliable services to our customers.

We have come a long way and we thank you all for your cooperation and support.

At this juncture we would like to hear from you in order to improve and align our IT operations in way that enables all of you to be more efficient and ultimately offer better services to our customers.

Your feedback is very valuable to us and we urge you to be absolutely candid. We assure you that we will do our best to bring about visible improvements in the light of your feedback
 
 
 
Are you satisfied with the services provided by our IT team?
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
Were the requested services provided in a reasonable period of time?
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
Generally, the services provided met most or all of your requirements?
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
All the IT staff have a positive and helpful attitude when handling your requests?
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
All the IT staff is committed to providing an excellent service and constantly try to improve the quality of services offered?
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
What do you like about our IT team?
   
 
 
 
What would you suggest to help us improve our services?
   
 
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