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2011
December
D
DIFC Courts - IT Customer Satisfaction Survey
DIFC Courts - IT Customer Satisfaction Survey
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You can help us improve our IT Operations
Dear Colleagues,
As you are all aware, we have come a long way in establishing our independent IT function. We are now completely independent and have our own infrastructure for hosting our Case Management System, New Website, Email, Black Berry and all other IT Services. We are currently working on finalising our IT and information security polices and adding other innovative services that will help us offer better and more reliable services to our customers.
We have come a long way and we thank you all for your cooperation and support.
At this juncture we would like to hear from you in order to improve and align our IT operations in way that enables all of you to be more efficient and ultimately offer better services to our customers.
Your feedback is very valuable to us and we urge you to be absolutely candid. We assure you that we will do our best to bring about visible improvements in the light of your feedback
Are you satisfied with the services provided by our IT team?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Were the requested services provided in a reasonable period of time?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Generally, the services provided met most or all of your requirements?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
All the IT staff have a positive and helpful attitude when handling your requests?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
All the IT staff is committed to providing an excellent service and constantly try to improve the quality of services offered?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
What do you like about our IT team?
What would you suggest to help us improve our services?
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