DHL survey

Questions marked with a * are required

Hello: You are invited to participate in our survey [A survey on DHL customers]. In this survey, you will be asked to complete a survey that asks questions about DHL and what makes you choose DHL. It will take approximately 5 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Harshit Rabadiya , a student at Strathmore University in Nairobi,Kenya through mobile number +254722452130 or Wanjau Kahoro through mobile number +254707888824 or reach us through email [email protected]. Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

* How frequent do you use DHL transport services?

Weekly

Monthly

Quarterly

Annually

How satisfied are you with the following:

Website

Customer Service

Overall

Company ratings(rate according to which company is best according to you) *

* DHL

* Fedex

* Royal Mail

* Local Governmental Post Services

* What makes you choose DHL over its competitors?

* What do you dislike about DHL as a company?

* What new services would you like DHL to offer or to improve for you to continue using DHL?

* What nature of goods do you transport using DHL?

Are you satsified with the time taken by DHL delivering the goods?

Yes