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Surveys
2014
April
D
DHL Nepal
DHL Nepal
0%
Exit Survey
Hello:
You are invited to participate in our survey . In this survey, approximately [100] people will be asked to complete a survey that asks questions about [DHL Nepal ]. It will take approximately 3 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Ashok sharma poudel] at [004571476474] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
How was your experience with DHL express Pvt. Ltd.?
Highly satisfied
satisfied
Ok
Neutral
Poor
No
What is your experience with DHL, shipment Delivery at door step?
Excellent
Very good
Good
Fair
Poor
How is your experience with DHL clearance department?
Excellent
Very good
Good
Fair
Poor
Which of the following make you satisfied by DHL?
Minimum transit time
Good tracking system
Furnishing of documents
Up to date with customer
timely clearance
Good shipment delivery at door step
Which of the following make you Dis satisfied with DHL?
Delay receipt of original bills
Miss calculation of currency exchange
Delay in clearance department
No good response
No matching the commitment made by DHL in service
*
What are your suggestion to DHL Nepal to improve?
Communication
Strong customer service
Employee loyalty
Be reliability
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