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  1. Surveys
  2. 2009
  3. January
  4. D
  5. DHL Express
0%
 
 
Dear Colleagues,

In order to help us further improve our spare parts delivery service, we ask you to please complete this short survey.

The survey focuses on the DHL Express Service (not DHL Global Forwarding) and should take no longer than 3-5 minutes to complete. Feedback from the survey will allow us to better identify and subsequently address any issues and concerns you may have with this delivery service.

When completing the survey, please answer each question according to the performance of the DHL Express Service over the past 12 months.

Kind regards,

Lance Read

Aftersales Parts Manager
 
 
 
Please enter your Dealer Number
   
Please enter your name
   
 
 
 
Overall how satisfied are you with the DHL Express Service?
 
Very satisfied
 
Satisfied
 
Somewhat satisfied
 
Somewhat unsatisfied
 
Completely unsatisfied
 
 
On a scale of 1 to 5, please rate how frequently you encounter the following problems/issues with the DHL Express Service.
(1 being Never and 5 being Always)
1 2 3 4 5
Late delivery
Shipments getting split up
Inconsistent delivery times
Unhelpfulness of courier
Poor condition of packaging
Unhelpfulness of DHL customer service
Shipments getting lost in transit
Damaged goods
Out of working hours delivery
Customs issues
Invoicing issues
 
 
 
What percentage of shipments arrive in a satisfactory condition?
 
95-100%
 
90-95%
 
80-90%
 
70-80%
 
60-70%
 
 
 
Are you fully aware of the procedure for reporting damaged/incomplete deliveries to DHL?
 
YES
 
NO
 
(Please tick if you would like to receive a copy of the procedure)

 
 
 
Are you always able to track shipments effectively via the DHL online tracking link?
 
YES
 
NO
 
(Please tick if you would like to recieve a copy of the tracking procedure)

 
 
 
When contacting DHL customer service about a problem, how often do you receive a satisfactory answer?
 
Always
 
Nearly Always
 
Sometimes
 
Rarely
 
Never
 
N/A - We have never needed to contact DHL customer service                                                                                                       .
 
(Please tick if you would prefer to contact Rolls-Royce Goodwood with any DHL Express problems or concerns)

 
 
 
If used, how often will DHL customer service call back and follow up problems and enquiries?
 
Always
 
Nearly Always
 
Sometimes
 
Rarely
 
Never
 
N/A
 
 
 
Thank you very much for completing the survey, your feedback is much appreciated. Please use the space below to include any further comments/problems/concerns you may have with the DHL Express Service.    Kind regards, Lance Read
   
Please contact [email protected] if you have any questions regarding this survey.
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