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Hello:

You now have attended your first 5 days of training. This Quiz (50 Questions) comes directly from your learning materials and signifies your completion of the 5 day training.

The Quiz content covers the average 5 days of training. While each group may be a little different, the quiz covers the training material of each day.

The Quiz also provides your coaches with the information to understand how and what you have learned to help you pass your final certification exam. At least 10% of your final exam questions will come directly from the Quiz.

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* 1.1 What are the major processes of meetings?
 
a. Plan, Start, Conduct, Review, Follow-up
 
b. Plan, Review, Start, Conduct, Follow-up
 
c. Plan, Start, Conduct, Close, Follow-up
 
d. Plan, Start, Conduct, Close, Review
 
 
 
* 1.2 The ideal team size is:
 
a. 2-4
 
b. 7-9
 
c. 4-6
 
d. Based on who wants to be involved
 
 
 
* 1.3 GROUPER is used to?
 
a. Establish hierarchy
 
b. Increase the effectiveness of meetings
 
c. List key outputs and customers
 
d. List key inputs and suppliers
 
 
 
* 1.4 All of the following are purposes of a tollgate review except?
 
a. Identify risk
 
b. Associate capital and resources
 
c. Cancel bad projects quickly
 
d. Establish technical review of the design
 
 
 
* 1.5 The purpose of contextual inquiry is?
 
a. To evaluate the customer
 
b. To document the product in a typical day as used by the customer
 
c. To advise the customer on how to use the product correctly
 
d. All of the above
 
 
 
* 1.6 When conducting a meeting what should you do?
 
a. Cover one agenda item at a time
 
b. Establish an appropriate pace
 
c. Open discussions, use the parking lot, and close discussions
 
d. Check decisions
 
e. All of the above
 
 
 
* 1.7 Tollgate Review questions focus on?
 
a. Customer requirements
 
b. Internal requirements
 
c. Risk Management
 
d. All of the above
 
 
 
* 1.8 Which of the following is not a team tool?
 
a. Pareto
 
b. Agenda
 
c. GROUPER
 
d. Parking Lot
 
 
 
* 1.9 Which of the following is not a project scoping tool?
 
a. Project definition worksheet
 
b. IS – IS Not Analysis
 
c. SIPOC
 
d. Meeting Process Flowchart
 
 
 
* 1.10 When defining the project opportunity you must include which of these questions?
 
a. Who are the key external customers?
 
b. Who are the technology leaders in the industry?
 
c. Who are the internal customers?
 
d. All of the above
 
e. a & c
 
 
 
* 2.1 The VOC process consists of which of the following?
 
a. Identify customers
 
b. Paraphrasing the customers' statements
 
c. Translate CCR’s into CTQ’s
 
d. a & b
 
e. a & c
 
 
 
* 2.2 Which of the following is a category of customer?
 
a. Money
 
b. Champion
 
c. User
 
d. Regulatory
 
e. All of the above
 
 
 
* 2.3 All of the following are reactive VOC systems except?
 
a. Web page activity
 
b. Customer service calls
 
c. Surveys
 
d. Warranty Claims
 
 
 
* 2.4 Which of the following is considered a proactive system?
 
a. Technical support calls
 
b. Benchmarking
 
c. Sales reporting
 
d. All of the above
 
 
 
* 2.5 The data collection process begins with?
 
a. Collect quantitative data from surveys
 
b. Clarify key points using focus groups
 
c. Collect stated needs through interviews
 
d. Identify the right data to collect
 
 
 
* 2.6 The VOCT (voice of the customer table) is used to capture customer statements and use a 1 to 5 rating system to identify them as?
 
a. Incentives, savings, and profits
 
b. Measures, targets, needs, and solutions
 
c. Good, bad, and understandable statements
 
d. Engineering, marketing, procurement, and ME issues
 
 
 
* 2.7 Which of the following is an example of an open ended question?
 
a. Did we meet your deadline?
 
b. Have we shipped the wrong products to you?
 
c. How well do our services meet your needs?
 
d. Are you happy with the service we provide?
 
 
 
* 2.8 A diagram that collects many ideas and is organized under themes and headings is called?
 
a. Tree diagram
 
b. Kano model
 
c. Affinity diagram
 
d. Spaghetti diagram
 
 
 
* 2.9 What are the key steps in creating a SIPOC?
 
a. Name the process
 
b. Clarify the start and end points of the process
 
c. List key outputs and customers
 
d. Deciding where to focus efforts
 
e. All of the above
 
 
 
* 2.10 What is a typical outcome of using a Pareto chart?
 
a. Understanding the pattern of occurrence for a problem
 
b. Judging the relative impact of various parts of a problem
 
c. Tracking down the biggest contributors to a problem
 
d. Deciding where to focus efforts
 
e. All of the above
 
 
 
* 3.1 A useful CCR will have the following characteristics?
 
a. Expressed in normal everyday language
 
b. Un-measurable
 
c. Very tight specifications
 
d. All of the Above
 
 
 
* 3.2 The amount of variability around the performance target that our _________ will accept is called the __________.
 
a. Engineering Group, Specification Limit
 
b. Customer, Target Value
 
c. Champion, Target Value
 
d. Customer, Specification Limit
 
 
 
* 3.3 A QFD is used to?
 
a. Process map the manufacturing process
 
b. Focus and align the development team
 
c. Map the customer complaints to reliability data
 
d. None of the above
 
 
 
* 3.4 A hiring process has three sub-processes, "A", "B", and "C". Each process completes its work before moving to the next process. If sub-process "A" has a 96% yield rate, sub-process "B" has a 95% yield rate, and sub-process "C" has a scrap rate of 6%, what is the total RTY – Rolled Throughput Yield for the administrative process?
 
a. 85.73%
 
b. 83.1%
 
c. 72.7%
 
d. 89.8%
 
 
 
* 3.5 An acceptable gage R&R will have?
 
a. 10 % or less % contribution of variation due to the measurement system or 80% agreement between inspectors
 
b. 30% or less % contribution of variation due to the measurement system or 70% agreement
 
c. 5 % or less % contribution of variation due to the measurement system or 95% agreement between inspectors
 
d. 1% or less % contribution of variation due to the measurement system or 100% agreement between inspectors
 
 
 
* 3.6 A(n) ____________ is a precise description that tells how to get a value for the characteristic you are trying to measure
 
a. Survey
 
b. Operational definition
 
c. CTQ
 
d. KPI
 
 
 
* 3.7 What type of chart is drawn on the log scale for the "Y" axis and can provide a visual demonstration of normality. It will yield the "Mean", "Standard Deviation", "Number of Points", "AD" and "P value" when Minitab is used?
 
a. Cumsum
 
b. Time series
 
c. Orthogonal
 
d. Normality
 
e. Control Chart
 
 
 
* 3.8 There are 4 units with defective data from 25 total units. What is the DPO and RTY?
 
a. .16, 84%
 
b. .25, 75%
 
c. .2667, 73.33%
 
d. 21.1%, 266,667
 
 
 
* 3.9 Which of the following statements is true?
 
a. An attribute gage compares each part to a specific set of limits
 
b. An attribute gage does not indicate how good or how bad a part is
 
c. "a" and "b"
 
d. None of the above
 
 
 
* 3.10 The ability of the measurement system to detect small changes is?
 
a. Stability
 
b. Bias
 
c. Random variation
 
d. Discrimination
 
 
 
* 4.1 Regression Analysis can be defined as?
 
a. A method to quantify the relationship between the X’s and the Y’s
 
b. Quantifies the different sources of variation
 
c. Sigma total = sigma part and variation
 
d. Sum of the Squares of the correlation equation
 
 
 
* 4.2 Defectives occur when there are?
 
a. Adequate warning and/or instructions resulting in customer satisfaction
 
b. Risk are reduced to the greatest extent possible by designing in reliability
 
c. Unsafe operation of the product
 
d. All of the above
 
 
 
* 4.3 A Design FMEA will?
 
a. Make meetings more effective and efficient
 
b. Assist in evaluating test methods and evaluate product performance and demonstrate product improvements
 
c. Help to identify potential product failure modes early and establish priorities for design improvements and is proactive if used early in the design
 
d. Increase the amount of design time that a product or service needs to get done
 
 
 
* 4.4 The knowledge transfer reliability model is typically at least ____ effective when teams participate in FMEA's?
 
a. 67%
 
b. 85%
 
c. 12%
 
d. 97%
 
 
 
* 4.5 When using the RPN number to prioritize the actions to be taken, what is a potential shortcoming of the RPN number?
 
a. It does not prioritize to a safety issue, if there are low occurrence and detection scores
 
b. It does not use historical data in the creation of the number
 
c. It does not identify the underlying cause which is the purpose of an RPN number
 
d. It needs to be updated at least weekly
 
 
 
* 4.6 Potential failure effect can be defined as:
 
a. How the product could fail to fulfill the design intent
 
b. A systematic analysis of a process used to identify potential failures and to prevent their occurrence
 
c. The product of Severity * Occurrence * Detection
 
d. What the customer experiences
 
 
 
* 4.7 While constructing a FMEA for your project, the team rates a process step with a severity rating of Very High; an occurrence of 1 in 60 hours; and a detection rating of Moderate. What is the RPN for this step?
 
a. 280
 
b. 1200
 
c. 360
 
d. 420
 
 
 
4.8 High Severity 10’s and 9’s
 
a. Require management notification
 
b. Represent harm to the customer
 
c. Needs to be forwarded to the legal department
 
d. All of the above
 
 
 
* 4.9 The four categories of decision making methods are:
 
a. Consensus, voting, dictatorial
 
b. Consensus, voting, subgroup, one person
 
c. Management, Consensus, Organizational, Cost
 
d. Customer, Supplier, Organizational, Warranty
 
 
 
* 4.10 A tool to help select a best concept from among alternatives is?
 
a. Process Map
 
b. P chart
 
c. Pugh Matrix
 
d. X bar and R chart
 
 
 
* 5.1 In the verify stage the key deliverables for Red Belts are?
 
a. Implementation Plans
 
b. Control Plans
 
c. Lessons learned report
 
d. All of the above
 
 
 
* 5.2 The best control method listed is:
 
a. Warning Signal
 
b. SOP
 
c. Type 3 corrective action
 
d. Countermeasure
 
 
 
* 5.3 Poka-Yoke was a term coined by?
 
a. General Electric
 
b. Deming
 
c. Shigeo Shingo
 
d. Juran
 
 
 
* 5.4 Issues lists should be used to prioritize projects. The proper score sort order is?
 
a. Severity in ascending order and resolution in descending order
 
b. Severity in ascending order and resolution in ascending order
 
c. Severity in descending order and resolution in ascending order
 
d. Severity in descending order and resolution in descending order
 
 
 
* 5.5 “To explore the product marketing plans of our largest customers in order to plan our own product development needs” is an example of a?
 
a. Project Purpose Statement
 
b. Project Definition Opportunity Statement
 
c. An operational definition
 
d. None of the above
 
 
 
* 5.6 One of the primary purposes of a competitive review is to?
 
a. Train employees on other processes and machines
 
b. Complete a gap analysis between the competition and the nearest representative machine
 
c. Review the machine with sales and marketing only
 
d. All of the above
 
 
 
5.7 An Issues list is designed to support the 8 step problem solving method by?
 
a. One stop location for all issues following the design release of the machine to production
 
b. Acting as a Dynamic FMEA process to focus priorities
 
c. Test the resolution process by driving to root cause
 
d. To drive timely resolution of issues
 
e. All of the above
 
 
 
* 5.8 The Project Definition Opportunity Statement is formed from the following 5 subparts?
 
a. When, what, where, how much, and how do you know
 
b. What, where, why, how, and which one
 
c. How, what, where, who, and why
 
d. Then, now, how long, why, and who done it
 
 
 
* 5.9 What are the primary tools that a Red Belt is trained and expected to have a competency level in?
 
a. FMEA, VOCT, Contextual Inquiry, Is – Is Not Analysis, Issues Lists, Pugh Matrix, Project Definition Worksheet, Control Plans, Competitive Analysis, Operational definitions, Gage R & R, Meeting skills
 
b. FMEA, Surveys, Conjoint analysis, QFD’s, Hypothesis testing, ANOVA’s
 
c. The catapult, wrenches, protractors, tape measures, laser levels, and post it notes
 
d. a and b
 
 
 
* 5.10 The basic elements of a control plan are?
 
a. Work instructions with decision points such as targets and specifications
 
b. Step wise process that exactly reflects how the catapult is used
 
c. Generic process that everyone is expected to follow
 
d. None of those listed above
 
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