DEWA PRINT SERVICE SERVEY

How do usually contact the print admins?

Calling through there EXT.

Email

Visiting IT personally

How often do you contact Print admins?

Once a week

More than once a week

Once amonth

How satisfied were you with the engineer resolved your problem?

If your problem was not resolved, did our staff offer to follow-up after the call?

Yes

No

How satisfied were you with our Print service?

How long did it take for Print Admin to resolve your problem?

Less than 5 minutes

5 minutes to less than 10 minutes

10 minutes to less than 20 minutes

20 minutes to less than 30 minutes

30 minutes or more

Next day

More than a day

Problem did not get resolved

Do you have any suggestions for improvement?