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  1. Surveys
  2. 2016
  3. June
  4. D
  5. Destination Kohler Group Survey
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Exit Survey
 
How satisfied were you with your Sales Manager in the following areas:
Extremely Satisfied Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Extremely Dissatisfied
Responsiveness to initial inquiry
Follow Up
Understanding of your group's needs
Follow through on commitments
Overall experience with your Sales Manager
 
 
How satisfied were you with your Meetings & Events Manager in the following areas:
Extremely Satisfied Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Extremely Dissatisfied
Understanding your meeting objectives
Accessibility during the planning process
Responsiveness to contacting attempts
Overall experience with your Meetings and Events Manager
 
 
How satisfied were you with our Banquets Staff and services in the following areas:
Extremely Satisfied Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Extremely Dissatisfied
Event site
Audio Visual equipment
Overall experience with setup
Responsiveness to your requests
Overall experience with Banquet Staff
 
 
How satisfied were you with the Food & Beverage provided in the following aspects:
Extremely Satisfied Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Extremely Dissatisfied
Menu selection
Quality of Food & Beverage
Quality of service
Overall satisfaction with Food & Beverage
 
 
How satisfied were you with the following services and staff experiences:
Extremely Satisfied Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Extremely Dissatisfied
Bellstand Staff
Front Desk Staff
Check-in process
On-resort transportation
Accommodations
Check-out process
Accuracy of Master Bill
Timeliness of Master Bill
Presentation of Master Bill
 
 
Please rate Destination Kohler on an overall basis on the following:
Extremely Satisfied Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Extremely Dissatisfied
Overall impression of facilities
Overall staff helpfulness/friendliness
Overall value for price paid
Your group's overall satisfaction
Your overall satisfaction
 
 
 
How did you hear of The American Club and/or Destination Kohler Resort?
   
 
 
 
Where do you feel The American Club and/or Destination Kohler Resort can use the most improvements? (Select all that apply)
 
Pre-Meeting Planning
 
In-Meeting Services
 
Conference Facilities
 
Audio/Visual Equipment
 
Reservation System
 
Hotel Accomodations
 
Restaurant Food & Beverage Facilities
 
Banquet Food & Beverage Facilities
 
Recreation Facilities
 
Spouse Programs
 
Evening Activities

 
 
 
How like are you to recommend Destination Kohler to others?
 
Extremely Likely
 
Very Likely
 
Likely
 
Neutral
 
Unlikely
 
Very Unlikely
 
Extremely Unlikely