CVSS/OAS CAPACITY BUILDING QUESTIONNAIRES

Circle the true Statement(s):
As a case manager, your assessment begins...

At the Moment when you first recieve information about a client

When you first meet the client in person

When you first talk with the client on the phone

When you have met and completed the intake

Circle all the main processes for gathering information about a client:

Intake

Comprehensive baseline assessment

Talking with other service providers

Talking privately with family members

Circle the true statement (s):
When using the other service providers as information sources, it is important to..

Reassure clients that you will only share information with his/her written consent

Pay special attention to maintaining client confidentiality

Fully answer all questions answered by the other provider

Explain to the client your reasons for wanting to share information

When you are trying to prioritize the information gathered from a client, which Question(s) would be important to ask your self?

Does this information pertain to the safety of the client, her children or others?

How does this information support the clients progress toward his/her goals

how can enroll the clients siblings in ASPPP

How does this information change the assessment of the clients needs, strengths, resources, support and challenges

Which of these are components of ISP developments?

SMART goals

Objectives/action steps

Establishing client priorities for clients

Establishing timelines

Measuring success

Deciding who is responsible for which steps

Objectives and action steps are very similar but action steps are smaller units of progress than objectives

True

False

Circle all the important steps to take when a client has prioritized a goal differently than the case manager

help the client make connections between his/her choices and the consequences of those choices

ask other family members to encourage the client

help the client understand how current decisions directly influence her/his future

if your efforts to increase client interest are unsuccessful , let go of your agenda

A goal that is SMART is : Specific, measurable, Attainable, Rewarding , And timely

True

False

When a client is frustrated with slow or no progress toward his/her goals, it is a good idea to :

Acknowledge his/her feelings

Question his/her commitment to the program

offer other ways for the client to define success

explore past history with successes and failures

Referrals are important when providing case management services because :

Linking clients with appropriate resources /services will help address their needs and accomplish goals

it provides an opportunity for a client to practice being responsible

it discourages the client from becoming to dependent on you or an agency

successful linkages may expand the clients support network