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| How would you rate your overall satisfaction with them? |
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| If you contacted customer service, have all problems been resolved to your complete satisfaction? |
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| How long have you been the customer of the bank? |
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| How often do you use the service? |
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| How likely is it that you would recommend others to join? |
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| Do you ever face a problem with your account or transactions from or to the bank account? |
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| If you ever faced a problem, how long did it take them to solve it? |
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| Does the employees satisfy you? |
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