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Exit Survey
 
 
How would you rate your
overall satisfaction with them?
 
satisfactory
 
good
 
very good
 
excellent
 
 
 
What is your gender?
 
Male
 
Female
 
 
 
If you contacted customer service, have all problems been resolved to your complete satisfaction?
 
yes
 
no
 
 
 
How long have you used
the products/service?
 
over a year
 
new user
 
 
 
how often do you use the service?
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Annually
 
 
 
How likely is it that you
would recommend us to a
friend/colleague?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely
 
 
 
How likely are you continuing to do business with them?
 
Very likely
 
Somewhat likely
 
Neutral
 
Somewhat unlikely
 
Very unlikely