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  1. Surveys
  2. 2011
  3. August
  4. C
  5. CustomerPerceivedValue
0%
Exit Survey »
 
 
Are you using SKYPE for your communication with others?
 
Yes
 
No
 
 
 
Have you ever purchased credit from SKYPE to use the service?
 
No, I am using only free services available on SKYPE.
 
Yes.
 
 
 
What types features available at SKYPE do you use (Select all that apply)?
 
Skype-to-Skype
 
Phones and mobiles
 
Conference calling
 
Skype To Go
 
Online number
 
Voicemail
 
Call forwarding
 
Caller ID
 
Call transfer
 
Video calling
 
Group video calling
 
Screen sharing
 
Instant messaging
 
Sending files
 
Sending SMS
 
Facebook
 
Skype Access
 
Other
 

 
 
 
Which of the following types of communication you use most often?
 
Writing Letters (Postal Mail)
 
Landphone
 
Mobile Telephone
 
E-mail
 
Net Chatting/twittering (Gmail chat, Facebook chat, Twitter)
 
Voice over Internet Call Services (e.g. Google Talk, SKYPE, Yahoo Messenger, Web Call Direct)
 
Other
 
 
 
 
Please choose from the following statements that fit with your usage patter of SKYPE(Select all that apply)?
 
I use SKYPE only when someone is calling/contacting me over SKYPE.
 
I use SKYPE only for chatting with friends and family.
 
I use SKYPE for group works and networking.
 
SKYPE plays a big role part in my total communication process.
 
I do not use other communication tools if I can do that by SKYPE.

 
 
How do you rate the following statements:
Strongly Agree Agree Neutral Disagree Strongly Disagree
I say positive things about Skype to other people.
I would recommend Skype to someone who seeks my advice.
I consider Skype as my first choice in case of communicating with others.
I will continue to use Skype the services in the future.
If I had to choose a web call service again, I would make the same choice (SKYPE)
 
 
How do you rate the following statements:
7 Strongly Agree 6 5 4 Neutral 3 2 1 Strongly Disagree
I think that I did the right thing when I chose Skype.
I think that I did the right thing when I purchased Skype credits.
Considering all aspects, SKYPE has fulfilled my expectations.
I am satisfied with SKYPE
 
 
How do you evaluate SKYPE on the basis of following aspects-
7 Very High 6 5 4 Average 3 2 1 Very Low
The overall convenience of using Skype.
The extent to which Skype gives you a feeling of being in control.
Overall value you get from Skype for your time and effort.
 
 
How do agree with the following statement.
7 Strongly Agree 6 5 4 Undecided 3 2 1 Strongly Disagree
Compared to alternative companies Skype provides more savings of my time, effort?
 
 
How do you rate SKYPE with regard to following criteria?
7 Very High 6 5 4 Average 3 2 1 Very Low
The effort I must make to receive the services offered is (effort)_
The time required to use Skype is (time)_
The risk of receiving poor service quality from Skype is_
Overall, the risk I associate with the use of Skype is (overall risk) _
 
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