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Hello:
As a valued customer, you are invited to participate in our survey. Our purpose is to gain your feedback on Nemak's overall performance. It will take approximately 15 minutes to complete the questionnaire and we would appreciate to receive your feedback by June 15th, 2011.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.
Your survey responses will be coded and kept strictly confidential. The results that are generated will be reported only in the aggregate. If you have questions at any time about the survey or the procedures, you may contact Jaime Miñarro at +52 81 8748 4272 or Adrian Valle at +248 350 3878 or by email at [email protected] or [email protected]
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| Number of years with relations / knowledge about Nemak | | |
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| Nemak | Industry Benchmark | | How satisfied are you with the overall quality of Nemak´s products before SOP? | | | | How satisfied are you with the overall quality of Nemak´s products after SOP? | | | | How satisfied are you with Nemak´s efforts and results to avoid quality peaks, repeated problems and reworks? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| 2. Technical Engineering Competence |
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| Nemak | Industry Benchmark | | What do you think about Nemak´s overall engineering competence? | | | | How will you grade Nemak´s technical knowledge regarding Engine Blocks/Cylinder Heads? (product engineering) | | | | How would you describe Nemak´s technical expertise concerning production processes? (process engineering) | | | | How would you describe Nemak´s capacity to do a feasibility analysis and tech reviews ? | | | | What do you think about Nemak´s effort to provide an optimized design for manufactuaribilty, performance and quality? | | | | How would you rate the technical services offered by Nemak at the Technical Development Centers (TDC’s) | | |
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| Please give us your comments and suggestions on this topic | | |
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| 3. Variety of Casting Processes Offered |
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| Nemak | Industry Benchmark | | How familiar are you with the range of manufacturing processes (Gravity, Low Pressure, High Pressure Die Casting, Rotacast, Etc) Nemak offers? | | |
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| Nemak | Industry Benchmark | | Do you agree with the fact that Nemak offers all types of casting processes to meet customer’s needs? | | |
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| In which molding process do you consider:
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| Please give us your comments and suggestions on this topic: | | |
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| 4. Cost Reduction Initiatives |
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| Nemak | Industry Benchmark | | How would you describe Nemak´s pro-active contribution to reduce product costs through product engineering? | | | | How would you rate Nemaks piece price competitivness ? | | |
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| Nemak | Industry Benchmark | | How satisfied are you with Nemak’s yearly performance regarding total cost savings (Technical & Commercial ideas) and how does this comply with your company´s objectives? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| 5. Solvency / Long Term Reliability |
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| Nemak | Industry Benchmark | | How is your perspective on Nemak´s ability to stay solvent and as a long term reliable business? | | | | How would you describe Nemak´s executive management? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| Nemak | Industry Benchmark | | How do you consider Nemak´s overall performance in processes such as APQP and PPAP? | | | | What is your opinion concerning Nemak´s effort to fit to the customers Quality systems? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| Nemak | Industry Benchmark | | How satisfied are you with deliveries on time and the right amount? | | | | How satisfied are you with flexibility to react due to changes in demand on a daily bases? | | | | How satisfied are you with the ability to fit to the costumer´s PC&L system? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| 8. Competence in Innovation/ R&D |
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| Nemak | Industry Benchmark | | How do you find Nemak´s overall competence in R&D and Innovation? | | | | How would you grade the R&D developments and support activities that Nemak offers to your engineering community? | | | | How well are you informed of the R&D and innovation project Nemak is working on? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| 9. Costumer Service pre SOP |
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| Regarding Nemak´s performance during Requests for Quotation (RFQ), how satisfied are you with the following criteria: |
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| Nemak | Industry Benchmark | | Meets relevant deadlines | | | | Presents clear and well grounded proposals | | | | Is responsive to meeting requests, tech reviews or additional information requests | | |
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| Nemak | Industry Benchmark | | How satisfied are you with the overall performance of the Program Management team at Nemak? | | |
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| Regarding Program Management services, how satisfied are you with the following criteria: |
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| Nemak | Industry Benchmark | | Reaction time | | | | Problem solving | | | | Language skills | | | | Knowledge of customer portals | | | | Personnel relationship | | |
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| Please give us your comments and suggestions on this topic: | | |
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| Nemak | Industry Benchmark | | How would you grade Nemak´s effort to provide support to your engine plants locally? | | |
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| Do you agree with the fact that Nemak´s plants are close enough to your production facilities worldwide? |
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| 11. Customer Service post SOP |
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| Nemak | Industry Benchmark | | How satisfied are you with the overall customer service Nemak provides after SOP? | | | | How satisfied are you with the availability and performance of Nemak resident engineers at the engine plants? | | |
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| Regarding “post SOP services”, how satisfied are you with the following criteria: |
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| Nemak | Industry Benchmark | | Reaction time | | | | Problem solving | | | | Engineering changes | | | | Tooling Replacement Process | | |
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| Please give us your comments and suggestions on this topic: | | |
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| 12. Reputation and Reference |
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| Nemak | Industry Benchmark | | How would you classify your experience with Nemak in the past year? | | |
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| Please give us your comments and suggestions on this topic: | | |
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| What department are you involved with in the Southfield Office? | | |
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| In general, how would you describe relations between your company and the personnel from the Southfield Office? |
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| How would you rate your overall satisfaction with the service provided by the personnel from the Southfield Office? |
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| How satisfied are you overall with our customer support? |
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| How satisfied were you with how the Southfield Office staff resolved your most recent problem? |
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| Please rate our customer service representative on the following attributes.
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| Do you have any suggestions for improving our service from the Southfield Office? | | |
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| What factors are most important to making purchasing decisions in your company? | | |
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| Is there something Nemak should be doing to provide better service your organization? | | |
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| Have you perceived any difference in the service you receive from Nemak during the last year vs. previous years? How? | | |
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