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Exit Survey
 
 
Thank you for taking the time to complete our survey! Don't forget to print off the 'Thank You' page when you are finished.

If you have any questions or would like to book an appointment, please call us at 0121 770 9377 or visit us online at www.kingshurst.net

To begin the survey click the Continue button below.
 
 
 
* Please indicate your age group:
 
18-24
 
25-34
 
35-44
 
45-54
 
55-64
 
65+
 
Prefer Not to Say
 
 
 
* How long does it take you to drive to us?
 
Less than 5 minutes
 
5-10 minutes
 
10-15 minutes
 
15-20 minutes
 
20-25 minutes
 
More than 25 minutes
 
 
 
* How did you first hear about us?
 
Recommended by Friend
 
Recommended by Family
 
Recommended by Work Colleague
 
Driving Past
 
Internet
 
Paper Magazine Ad
 
Leaflet
 
Other
 
 
 
 
* How often do you use Kingshurst Automotive?
 
Just the once
 
Occasionally
 
All vehicle repairs
 
 
If you don't use us for all of your vehicle repair needs, would you mind telling us why?
   
 
 
 
* Which of the following service(s) have you received from us (Choose any that apply)?
 
MOT Testing
 
Tyres
 
Servicing
 
Mechanical Repairs
 
Ford Authorised Repair
 
Other
 

 
 
 
* How do you prefer to be contacted (Choose any that apply)?
 
Post
 
Email
 
Mobile phone
 
Text Message (SMS)
 
Landline
 
Facebook
 
Twitter
 
 
 
* Which image(s) spring to mind when you think of Kingshurst Automotive (Choose any that apply)?
A
B
C

 
 
On a scale from 1-5 (5 being Excellent, 1 being Poor ) how do you feel we compare to other local garages on the following:
1 2 3 4 5
* Good Reputation
* Car ready on time
* Lowest Price
* Value for Money
* Friendly Customer Service
* Quality of Work
* After Service Care
 
 
 
And finally, what could we do to improve your customer experience?