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Surveys
2011
November
C
Customer survey
Customer survey
Fullerton College Bookstor customer survey
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1. How would you rate your last shopping experience at the Fullerton College Bookstore?
No opinion
Unsatisfactory
Satisfactory
First Rate
How would you rate your bookstore experiences in the following areas?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Helpful staff
Resolution of any problems
Refund Policy
Store hours
Please tell us how we rate in these areas with regards to textbooks.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Books available when Class starts
Used book availability
competitive price
Buyback
Please tell us how we rate with regards to non-text items.
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Selection of supply items (pens, binders, etc)
Selection of apparel items
Snacks
Electronics (calculators, headphones etc)
How frequently do you visit the bookstore?
Only at rush (start of term)
About once a month
About once a week
More than once a week
Daily
In the past where have you purchased your textbooks (check all that apply).
FC Bookstore
The Internet
Another Bookstore
Another Student
Other
What other products and services would you like to see in the bookstore?
Comments/Suggestions:
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