This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2011
  3. August
  4. C
  5. Customer Survey

Customer Survey

0%
Exit Survey »
 
 
Hello:

You are invited to participate in our Customer Survey. In this survey, our customers will be asked to complete questions regarding their prior Contact Center Technology Provider experiences (NSC Competitor). It will take only few minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact our Business Intelligence at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
How long did you use your prior Contact Center Technology Provider (NSC Competitor) services and products?
 
Less than 6 months
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Please indicate your reasons to leave the other Contact Center Technology Provider (NSC Competitor) and select Noble Systems (please select all that apply):
 
Better quality of service
 
Product Platform is easier to use
 
Better access to support
 
Better price
 
Better solutions platforms
 
Other
 

 
 
 
How would you rate your overall satisfaction with Noble Systems?
 
Very Satisfied
 
Somewhat Satisfied
 
Neutral
 
Somewhat Dissatisfied
 
Very Dissatisfied

 
 
 
Please describe which Platform you operated with your prior Contact Center Technology Provider (NSC Competitor):
   
 
 
Please rate Noble Systems on the following attributes comparing your experiences at your prior Contact Center Technology Provider (NSC Competitor):
NSC if the BEST! Somewhat Better Neutral Worse than your Prior Provider N/A
Communications and Follow-Ups
Customer Service
Helpful and Knowledgeable Employees
Installation Quality
Product Quality
Products Price
Professionalism
Service & Maintenance Prices
Service Quality
Support Quality (Resolution of Issues)
 
 
 
Please describe any service and/or product that your prior Contact Center Technology Provider (NSC Competitor) offered and Noble Systems does not provide:
   
 
 
On a scale of 1 to 5 (5 being very likely), how likely you would recommend other companies to move from your prior Contact Center Technology Provider (NSC Competitor) to Noble Systems?
1 2 3 4 5
 
 
 
 
Finally, do you have any suggestions for improving our products/services?
   
 
Survey Software Powered by QuestionPro Survey Software