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  5. Customer Survey - Claims Adjusters

Customer Survey - Claims Adjusters

Assurant Survey
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Dear Valued Customer:

At Assurant Specialty Property, your satisfaction is of the utmost importance.
Your feedback will help shape our future services and offerings and make your experience with us a great one.
Please be assured that your survey responses will be kept confidential.

Sincerely,
Assurant Specialty Property Claims

Thank you for taking part in our survey. Please start the survey now by clicking on the Continue button below.
 
 
 
Satisfaction
 
 
 
Please tell us overall, how satisfied were you with the claims process?

Please rate on a scale from 0 to 10 where 0 is Very Dissatisfied and 10 is Very Satisfied,
«Very DissatisfiedVery Satisfied»
012345678910
 
 
 
How likely is it that you would recommend Assurant Specialty Property to friends or family?

Please rate on a scale of 0 to 10 where 0 is Very Unlikely and 10 is Very Likely,
«Very UnlikelyVery Likely»
012345678910
 
 
 
What is the primary reason for your score on the last question above?
   
 
 
 
Ease of Use
 
 
How much effort did you personally have to put forth to handle your claim request?

Please rate on a scale of 1 to 5 where 1 = Very Low Effort and 5 = Very High Effort.
Very Low EffortVery High Effort
1 2 3 4 5
Personal Effort Required
 
 
How easy was it to report your claim?

Please rate on scale of 1 to 5 where 1 = Very Easy and 5 = Very Difficult
Very EasyVery Difficult
1 2 3 4 5
Easy of Reporting Claim
 
 
 
Adjuster Interaction
 
 
Thinking about the claims process and your adjuster who assisted you with your claim.

Please rate the following, using a scale of 1 to 5 where 1 is Unacceptable and 5 is Outstanding.
UnacceptableOutstanding
1 2 3 4 5
Explanation of claims process by adjuster
Ability of your adjuster to answer your questions clearly and completely
Ability of your adjuster to return your calls in a timely manner
Courtesy and Professionalism
Effectiveness of you adjuster keeping you informed of the claim status
Explanation of the settlement (payment) by your adjuster
Timeliness of payment received
Appropriateness of payment received less any deductible
Overall satisfaction with your claims adjuster
 
 
 
Did an adjuster come to your residence to inspect the damage?
 
Yes
 
No
 
I don't know
 
 
Thinking about the inspection process and the inspection adjuster who came out to your residence.

Please rate the following, using a scale of 1 to 5 where 1 is Unacceptable and 5 is Outstanding.
UnacceptableOutstanding
1 2 3 4 5
Convenience in scheduling the inspection appointment
Promptness of the inspection adjuster in showing up for the scheduled appointment
Courtesy and professionalism of your inspection adjuster
Explanation of the inspection process by your inspection adjuster
Thoroughness of the inspection
Overall quality of service delivered by your inspection adjuster
 
 
 
Overall Experience
 
 
 
Was your claim request fully resolved? Choose one.
 
Yes, my claim has been fully resolved
 
Yes, but I have additional questions/claims requests to be resolved
 
No, my claim has not been fully resolved
 
 
 
1. Please add any additional comments regarding the experience you had with our Company during the claim process.