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Surveys
2013
September
C
Customer Support Survey
Customer Support Survey
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How would you rate your level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How likely are you to continue using our products?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
How helpful is our company with your needs or questions?
Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful
In general, how satisfied are you with the employees you interacted with?
Extremely satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Extremely dissatisfied
How knowledgeable were the customer service representatives you interacted with?
Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable
How clear was the information the customer service representatives provided you?
Extremely clear
Very clear
Moderately clear
Slightly clear
Not at all clear
How eager were the customer service representatives to help you?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
How long did you have to wait before a customer service representative was able to help you?
Extremely long
Very long
Moderately long
Slightly long
Not at all long
How successful was the software in performing its required task?
Extremely successful
Very successful
Moderately successful
Slightly successful
Not at all successful
How capable is the customer support for our software?
Extremely capable
Very capable
Moderately capable
Slightly capable
Not at all capable
Was the difficulty of the course in line with your expectations?
Yes
No
Maybe
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