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Surveys
2015
March
C
Customer service survey
Customer service survey
0%
Exit Survey
Dear Valued Supplier,
You are invited to participate in our survey for the Western Cape Supplier Database. It is very important for us to have your opinions in order to improve on our service where nessasary.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.
Thank you very much for your time and support. Please start with the survey now by clicking on the
Continue
button below.
I Agree
The time you had to wait before a customer service representative at our company began to help you?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
How well did the customer service representatives at our company listen to you?
Completely unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Completely satisfied
Was the customer service representatives at our company eager to help you?
Not at all satisfied
Slightly satisfied
Moderately satisfied
Very satisfied
Completely satisfied
How knowledgeable were the customer service representatives at our company?
Extremely
Very
Moderately
Slightly
Not at all
How clear was the information the customer service representatives at our company gave you?
Extremely
Very
Moderately
Slightly
Not at all
Were all your questions answered by the customer service representatives at our company and was your issue resolved?
Completely unsatisfied
Somewhat unsatisfied
Slightly unsatisfied
Neither satisfied nor unsatisfied
Slightly satisfied
Somewhat satisfied
Completely satisfied
How helpful were the customer service representatives at our company?
Extremely
Very
Moderately
Slightly
Not at all
Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?
Completely unsatisfied
Somewhat unsatisfied
Neither satisfied nor unsatisfied
Somewhat satisfied
Completely satisfied
Please rate your overall satisfaction of our service services.
Poor
Average
Excellent
Thanks you for .partaking in this survey to help us service you better.
Kind Regards, On Behalf of the Western Cape Supplier Database Ariba, an SAP Company, 4 Waterford Place | Century City | Cape Town | South Africa Po Box 1207, Cape Town, 8000 T +27-86-122-5577, F +27-21-441-1288, mailto:
[email protected]
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