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Surveys
2012
December
C
Customer Service Survey
Customer Service Survey
Customer Service Survey
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Hello:
Thank you for taking the time to complete this customer service survey. With the input from you, our valued customer, we strive to make the customer service process as quick and easy as possible. Thank you again.
*
Why did you contact customer service?
*
What method did you use to contact customer service?
Phone
E-Mail
Fax
Mail
Other
How quickly did a customer service representative address the problem/question?
6+ Days
4-5 Days
2-3 Days
1 Day
Immediately
Overall, how satisfied were you with your customer service experience?
Very Satisfied
Satisfied
Undecided
Dissatisfied
Very Dissatisfied
The customer service representative was knowledgeable and easy to understand?
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
I was treated with respect from the customer representative?
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
The customer service representative was courteous and professional?
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
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