Customer Service Survey

On a scale of 1-10,with 1 being Uninviting and 10 being Welcoming and Friendly. How would you rate the overall store enviroment ?

1
2
3
4
5
6
7
8
9
10

Were you engaged in any suggestive selling conversations during this store visit? (conversations where the associate/interpreter suggested complimentary merchandise to what you had selected)

Yes

No

On a scale of 1-10, (with 1 being NO interaction occured and 10 being interaction provided me with useful information about products or valuable interperative information) how would you rate the value of your interaction with the associates or interpreters in this location?

Did the associate/interpreter offer a sincere thank you for your purchase and comment on the pomotional offer at the bottom of your receipt? Or In the Historic area stores, did the interpreter offer a sincere thank you and some additional product interpretation in lieu of the promotional receipt information ?

Yes

No

Were there any unusual circumstances that the associate/interpreter faced and what action was taken ?

Select as many as apply. In my opinion this store location was_______.

adequately staffed

neat and clean

organized in a logical manner

adequately stocked

under staffed for the number of guests

dirty

disorganized

out of some of the items I was looking for

Did you inquire about an item that was not available in the store? Was the associate able to provide you with the store name that carried the item?

Were you offered any additional services (Shipping, Engraving, Hotel Delivery)?

Did the associate/interpreter provide information regarding Colonial Williamsburg programs, buildings, dinning, hotels, etc ?

Date of Transaction (required information)

Time of Transaction

Store / Location (required information)

Transaction Number (required information)