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Surveys
2012
September
C
Customer Service Satisfaction1
Customer Service Satisfaction1
0%
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Hello:
You are invited to participate in our customer survey satisfaction. In this survey, approximately [Approximate Respondents] people will be asked to complete a survey that asks questions about [General Survey Process]. It will take approximately 20 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Name of Survey Researcher] at [Phone Number] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the
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button below.
STUDENT MANAGEMENT
The frequency of communication as you experienced i.e. email communication, engagement session, appointment or visit by student advisor / desk officer
More than 12 times
10 times
8 times
6 times
The timing of allowance disbursement
Very satisfied
Satisfied
Unsatisfied
Very unsatisfied
(Applicable Overseas Student Only)
How satisfied are you with our method for placement of Universities:
Assistance provided for issuance of documentation i.e. visa application, financial affidavit at university placement
>14 days
>1 month
>2 months
>3 months
Briefing program provided for students i.e. pre-acceptance, pre-departure
Very satisfied
Satisfied
Unsatisfied
Very unsatisfied
DEVELOPMENT PROGRAMME
The level of satisfaction with our Development Programme - Soaring The Eagle(Please tick Not Applicable if you have not attended the Programme/s)
The arrangement rating (logistics,communication and services) prior to the Development Programme?
Very satisfied
Satisfied
Unsatisfied
Very unsatisfied
OVERALL
The overall Sponsorship & Talent Sourcing service satisfaction rating
Very satisfied
Satisfied
Unsatisfied
Very Unsatisfied
Annually
What do you like the most about Sponsorship & Talent Sourcing?
Which areas can be improved further?
We welcome any other feedback or suggestion
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