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  1. Surveys
  2. 2013
  3. June
  4. C
  5. Customer service satisfaction
0%
Questions marked with an * are required Exit Survey
 
 
1)Why did you contact customer service?
   
 
 
 
2)What method did you use to contact customer service?
 
 
 
* 3)

How satisfied are you with the time it took customer service to answer your question or resolve your issue?
 
Very Dissatisfied
 
Dissatisfied
 
Undecided
 
Satisfied
 
Very Satisfied
 
 
Please tell us how much you agree or disagree with the following statements:
Strongly Disagree Disagree Undecided Agree Strongly Agree
5) The customer service representative was knowledgeable and easy to understand.
6) The customer service representative was able to handle my problem quickly and to my satisfaction.
7) I was treated with respect by the customer service representative.
8) The customer service representative was courteous and professional.
 
 
On overall, how satisfied are you about the following aspects:
Very Dissatisfied Dissatisfied Neither Dissatisfied or Satisfied Satisfied Very Satisfied
9) Overall, how satisfied were you with your contact with customer service?
10) Overall, how satisfied were you with the way your question or problem was resolved?
 
 
 
6)What changes, if any, can we make to improve our customer service department?
   
 
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