Customer Service Satisfaction

1. Dear Customer:

We want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.

2. In your most recent customer service experience, how did you contact the representative?

3.

4. About how long did you have to wait before a technician respond to your issue?

5. Did our technician... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

6. About how long did it take to get this problem resolved?

Immediate Resolution

Less than a day

Between 2 and 3 days

Between 3 and 5 days

More than a week

The problem is still not resolved

7.

8. If you were less than totally satisfied, what could have been done to serve you better?

9. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

IT VENUE, LLC

145 N. Franklin Tpke, STE 303

Ramsey, NJ 07446

Tel: 201-500-7775