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Surveys
2014
November
C
Customer Service Representative Evaluation - COPIE
Customer Service Representative Evaluation - COPIE
Event Survey
0%
Thank you for giving us the opportunity to serve you and your group for your event that was held at our restaurant. We hope that our cuisine and service was satisfactory and that you were pleased with having selected Union Street Public House Restaurant for your event. We are always anxious to improve our high standards and would appreciate your comments or suggestions about the service we provided.
Please take a moment a let us know how we did. It will take approximately 2 minutes of your time to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foresee-able risks associated with this survey. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be strictly confidential and data from this research will be used to improve and maintain our service quality.
Please don’t forget to like us on Facebook and give us a yelp review.
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In evaluating your recent private party experience, was the quality of service you received:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
*
Would you please take a few minutes to describe what about the service experience stands out:
*
Was the process for getting your party set up:
Very poor
Somewhat unsatisfactory
About average
Very satisfactory
Excellent
*
Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:
Would you please take a few minutes to evaluate the customer service representative.
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The customer service representative as very courteous.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
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Was there anything about the courteousness of the service that stands out as being superior?
Patient
Enthusiastic
Listened carefully
Friendly
Responsive
Other
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What about the representative could be improved?
Not patient
Not enthusiastic
Didn't listen carefully
Unfriendly
Unresponsive
No improvement needed
Other
*
The customer service representative handled my call quickly.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
*
What would best describe what happened:
Kept me waiting on hold
Had to explain several times
Didn't know how to handle the problem
Had to ask others
Spoke slowly
No improvement needed
Other
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The customer service representative was very knowledgeable.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
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What would best describe what happened:
Gave me the wrong information
They didn't understand the question
Gave unclear answers
Couldn't solve problem
Disorganized
No improvement needed
Other
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The waiting time for having my question addressed was satisfactory.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
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My phone call was quickly transferred to the person who best could answer my question.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
Thank you for your time.
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