Customer Service Representative Evaluation - COPIE

In evaluating your most recent postgraduate service experience, was the quality of service you received:

Very poor

Somewhat unsatisfactory

About average

Very satisfactory

Excellent

Would you please take a few minutes to describe what about the service experience stands out:

How would you describe the process of completing your applications:

Would you please take a few minutes to describe what about the process stand out:

Would you please take a few minutes to evaluate the postgarduate service representative.

The postgraduate service representative was very polite.

Was there anything about the politenessness of the service that stands out as being superior?

What could the representative improve?

The representative handled my application effectively.

The postgraduate service representative was very knowledgeable.

What would best describe what happened:

Gave me the wrong information

They didn't understand the questions

Gave unclear answers

Couldn't solve problem

Disorganized

No improvement needed

Other