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Surveys
2015
March
C
Customer Service Questionnaire - Parent
Customer Service Questionnaire - Parent
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First Name
:
*
Last Name
:
*
Phone
:
*
Email Address
:
Which of our Services do you use and for how long have you used it?
1-3 Months
3-6 Months
6-12 Months
1+ years
1-on-1 Lessons (4 Per Month)
1-on-1 Lessons (8 Per Month)
1-on-1 Lessons (10+ Per Month)
Homework Center / Aftercare
1-on-1 Lessons (Short-Term Contract)
How would you rate your overall level of satisfaction with us?
Highly satisfied
Somewhat satisfied
Neutral
Somewhat dissatisfied
Highly dissatisfied
How do we rate on the following attributes?
Well Below Average
Below Average
Average
Above Average
Well Above Average
Customer service experience
On-time delivery of service
Professionalism
Purchase experience
Quality of service
Understanding of customers' needs
How do we rate in comparison to other companies that offer the same services?
Much higher
Somewhat higher
Same
Somewhat lower
Much lower
Don't know
How likely are you to continue using our services?
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Very unlikely
Have you ever recommended us to others?
No, never recommended
Have recommended once or twice
Have recommended several times
Where do you purchase our services?
In our store
Online
Telephone order/catalogue
Through a dealer
Through an agent
Through a wholesaler
Other
How often do you use our services?
Don't Use
Daily
Weekly
Monthly
Quarterly
{OPTION 1}
{OPTION 2}
{OPTION 3}
{OPTION 4}
{OPTION 5}
Do you have any suggestions for improvement?
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