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  1. Surveys
  2. 2016
  3. September
  4. C
  5. Customer Service Experience
0%
Questions marked with a * are required Exit Survey
 
Contact Information
* Name : 
* Service : 
* Suburb : 
   Accepted By : 
* Date : 
* Time : 
* Entered By : 
* Phone : 
Survey Call Made By : 
* Country : 
 
 
 
How much time did it take the Local Operator to contact you?
 
Within 10 minutes
 
Less than half an hour
 
Within 3 hours
 
Within 6 hours
 
Within 12 hours
 
Did not receive a response
 
Other
 
 
 
 
How well did we understand and answer your questions?
 
Extremely well
 
Very well
 
Somewhat well
 
Not so well
 
Not at all well
 
Other
 
 
 
 
Overall, how would you rate the quality of your customer service experience?
 
Very positive
 
Somewhat positive
 
Neutral
 
Somewhat negative
 
Very negative
 
Other
 
 
 
 
How likely are you to reuse any of our services again?
 
Extremely likely
 
Very likely
 
Somewhat likely
 
Not so likely
 
Not at all likely
 
 
 
How likely is it that you would recommend this company to a friend or colleague?
 
Extremely likely
 
Very likely
 
Somewhat likely
 
Not so likely
 
Not at all likely
 
 
 
Do you have any other comments, questions, or concerns?